Customer Service Officer – Customer Experience Hub
Organisation
Stockport Homes Group
Job Description
Permanent, Full time (37 hours, Mon - Fri)
We’re looking for a customer-focused individual to join our busy Customer Experience Hub as a Customer Services Officer.
You’ll be the first point of contact, handling high volumes of telephone calls and digital enquiries, providing advice on housing services such as repairs, tenancy and neighbourhood issues. You’ll work in a fast-paced environment, delivering excellent service, resolving queries at first contact where possible, and supporting vulnerable customers with empathy.
About you
- Experience in a customer service or contact centre role
- Strong communication and problem-solving skills
- Able to manage high workloads and competing priorities
- Confident using IT systems
- Positive, resilient and customer-focused
What we offer
- Full training and support available
- Hybrid working – enjoy the flexibility of working from home two days a week, with three days in the office following successful completion of your probation period.
- Generous annual leave entitlement
- Local Government pension
- Health cash plan and retail discounts
Start Here. Go Anywhere.
A Customer Service Officer role could be the start of something bigger. You’ll meet people, solve real problems and quickly gain an insight into all the different services that make up a housing association.
No housing experience? No problem!
If you’re great with people, eager to learn and passionate about making a difference, we’ll help you build the knowledge and skills you need. Whether your future takes you into housing, repairs, communities, digital services or even leadership, there are plenty of directions you could explore.
Bring your people skills and build your career with us.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant’s appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
Job Summary
- Location
Stockport
- Organisation
Stockport Homes Group
- Job Type
Permanent, Full time (37 hours, Mon - Fri)
- Closing Date
08/11/2026
- Assessment Centre Date
16th November 2026
- Reference ID
37286
- Documents
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Customer Service Officer - Customer Experience Hub in Stockport employer: Housing Diversity Network
Housing Gateway is an exceptional employer, offering a unique opportunity to influence the housing landscape in Enfield while working alongside a collaborative Board. With a commitment to social purpose and innovative housing solutions, employees can expect a supportive work culture that values independent thinking and professional growth. This role not only allows for strategic input into a well-established organisation but also provides the chance to make a meaningful impact on the lives of local residents.
