At a Glance
- Tasks: Lead the Money Matters service, ensuring high-quality delivery and team performance.
- Company: Join a values-driven organisation focused on customer wellbeing and community impact.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and funding for your professional development.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for delivering excellent services.
The predicted salary is between 43315 - 43315 £ per year.
About The Role
This role leads the delivery of Karbon’s Money Matters service, with responsibility for day‑to‑day operations, team performance, service quality and continuous improvement. You’ll oversee caseloads, monitor outcomes, use data and insight to shape service delivery, and ensure the team meets regulatory, safeguarding and organisational standards. Working as part of the wider Customer and Community Engagement leadership team, you will build effective internal and external partnerships, contribute to strategic planning, and help ensure the service delivers meaningful outcomes for customers and communities.
About You
You’ll be a confident and values‑led leader with experience of managing people, delivering high‑quality services, and driving performance in a busy environment. You bring strong judgement, a practical approach to problem‑solving, and the ability to use insight and data to inform decisions and improve outcomes. Excellent communication skills, trust‑building, collaborative working and support for people to perform at their best are essential. A genuine commitment to customer wellbeing, continuous improvement and inclusive leadership will be key to success in this role.
Key Responsibilities
- Deliver the Money Matters service and oversee day‑to‑day operations.
- Manage caseloads, monitor outcomes and support continuous improvement.
- Use data and insight to shape service delivery.
- Ensure compliance with regulatory, safeguarding and organisational standards.
- Build and maintain internal and external partnerships.
- Contribute to strategic planning and leadership team initiatives.
Qualifications & Experience
- Experience in managing teams and delivering high‑quality services.
- Demonstrated ability to use data for decision making.
- Strong judgement and problem‑solving skills.
- Excellent communication and collaborative skills.
- Commitment to customer wellbeing and inclusive leadership.
Salary & Benefits
Salary: £43,315 per annum plus a Karbon car payment of £2,405 per annum. Benefits include:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences and learning events
Location: Stanley/Gosforth, Karbon Homes.
EEO Statement
We recognise the contribution people with criminal records can make as colleagues and welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to the role. The role is exempt from the Rehabilitation of Offenders Act 1974. Successful candidates must submit a basic or enhanced disclosure and barring check as part of pre‑employment checks.
Interview Information
Interview date: To be confirmed.
Closing Date: 13 July 2026.
Money Matters Team Manager in Stanley employer: Housing Diversity Network
Karbon Homes is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture where values-led leadership thrives. With generous benefits such as 26 days of annual leave, flexible benefits, and funding for further qualifications, employees are empowered to excel in their roles while making a meaningful impact in the community. Located in Stanley/Gosforth, this role provides a unique opportunity to lead a dedicated team in delivering high-quality services that enhance customer and community outcomes.
