At a Glance
- Tasks: Lead a dynamic engagement team and shape inclusive services that empower customers.
- Company: Join Karbon, a forward-thinking organisation dedicated to building vibrant communities.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and funding for your professional development.
- Other info: Agile working environment with opportunities for career growth and development.
- Why this job: Make a real impact by putting customers at the heart of decision-making.
- Qualifications: Proven leadership experience in customer engagement and a passion for meaningful change.
The predicted salary is between 43315 - 43315 £ per year.
Come and make a difference at Karbon as an Engagement Team Manager. We’re looking for an experienced and inspiring leader to join us in our Customer and Community Engagement team. This is a fantastic opportunity to play a key role in shaping how we listen to, work with and empower our customers and communities.
You’ll help deliver modern, inclusive engagement services where customer voice genuinely influences what we do and how we do it, supporting our wider mission to build strong, vibrant communities.
About the Role
This role is for someone who thrives on leading people, shaping services and driving meaningful change. You’ll lead a high‑performing engagement team, creating an environment where people feel supported, motivated and able to do their best work. You’ll take ownership of delivering high‑quality engagement services that are compliant, inclusive and responsive to customer needs, ensuring a diverse range of voices help shape our priorities.
You’ll play a key role in delivering the Karbon Foundation strategy and developing our approach to customer and community engagement. That means building strong relationships with colleagues, customers and partners, leading collaborative projects and embedding a culture of co‑creation across the organisation. Alongside day‑to‑day leadership, you’ll identify opportunities to improve services, drive innovation and support wider organisational change. You’ll also act as a role model for our values, bringing a coaching style of leadership that empowers others and encourages collaboration across teams.
About You
- You’ll be an experienced leader with a strong track record in customer or community engagement, ideally within a complex organisation.
- A passion for putting customers at the heart of decision‑making.
- Strong leadership skills, with the ability to coach, motivate and develop others.
- Experience of leading change and improving services in a meaningful way.
- The ability to build and maintain strong relationships with a wide range of stakeholders.
- Confidence in analysing information, managing risks and making sound decisions.
- Experience of shaping customer engagement frameworks, ensuring customers are able to influence decisions, access transparent information and hold services to account.
- Experience of designing inclusive engagement approaches that reflect the diverse needs of customers and ensure equitable access to information, including digitally enabled engagement methods.
- Professional qualification in housing management, customer engagement, or a related field, or equivalent experience demonstrating expertise in this area.
- Full, valid driving licence and access to a car, as regular travel is required as part of the role.
Working With Us
You’ll be part of our Customer and Community Engagement team, led by Victoria Keen, Head of Place Partnerships and Engagement. If you’d like to know more about the role, feel free to reach out to Victoria at Victoria.Keen@karbonhomes.co.uk.
Key Details
- Salary – £43,315 per annum plus a Karbon car payment of £2,405 per annum.
- Location – Gosforth or Stanley.
- Regular travel required.
- 37 hours per week with agile working.
Equal Opportunities
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role they’re applying for. The role is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit their basic or enhanced disclosure and barring check application during pre‑employment checks.
Benefits
- 26 days annual leave (rising to 31 after 3 years).
- Birthday leave.
- Health cash plan.
- Flexible benefits pot.
- Access to funding for qualifications, conferences and learning events.
Application Deadline
Closing date for applications: Monday 06 July 2026.
Engagement Team Manager in Stanley employer: Housing Diversity Network
At Karbon, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As an Engagement Team Manager, you will have the opportunity to lead a passionate team dedicated to empowering our customers and communities, while benefiting from generous annual leave, flexible working arrangements, and access to professional development funding. Join us in making a meaningful impact in Gosforth or Stanley, where your leadership will help shape vibrant communities and drive positive change.
