At a Glance
- Tasks: Lead the redesign of services to enhance customer experience and value.
- Company: Join Karbon, a forward-thinking company focused on customer-centric solutions.
- Benefits: Enjoy flexible working hours, travel opportunities, and a supportive team environment.
- Other info: Fixed term role until August 2028 with great career development potential.
- Why this job: Make a real difference by championing customer needs in service design.
- Qualifications: Experience in service design and a passion for customer-focused innovation.
The predicted salary is between 40000 - 50000 £ per year.
Karbon is seeking a Service Design Lead to drive end-to-end redesign across diverse services, ensuring changes are driven by customer needs and deliver value for money. You will work with colleagues, customers and stakeholders to map current journeys, design future-state services, and champion customer-centred design across people, process and technology.
37 hours a week with agile working, travel to Karbon offices; fixed term until 31 August 2028.
Customer‑Centric Service Design Lead in Stanley employer: Housing Diversity Network
First Choice Homes Oldham (FCHO) is an exceptional employer dedicated to fostering a culture of inclusion and engagement within the community. With a strong commitment to employee wellbeing, FCHO offers a supportive work environment, competitive benefits, and opportunities for professional growth, all while making a meaningful impact in Oldham. Join us in shaping a workplace where every colleague feels valued and empowered to contribute to our mission of improving lives across the region.
