Leeds Federated is recruiting a Complaints Business Partner to lead Stage 2 complaint investigations and drive service improvements across the organisation. This fixed-term role supports the Service Improvement team and reports into the Complaints Co-ordinator.
You will own the end-to-end complaints process, respond with empathy, gather evidence, and work with Heads of Service and contractors to resolve issues while sharing learnings to enhance customer experience.
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Stage 2 Complaints Lead – Remote & Service Improvement employer: Housing Diversity Network
Housing Gateway is an exceptional employer, offering a unique opportunity to influence the housing landscape in Enfield while working alongside a collaborative Board. With a commitment to social purpose and innovative housing solutions, employees can expect a supportive work culture that values independent thinking and professional growth. This role not only allows for strategic input into a well-established organisation but also provides the chance to make a meaningful impact on the lives of local residents.
