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- Tasks: Lead service redesign projects focused on real customer experiences and continuous improvement.
- Company: Bromford is a values-led organisation dedicated to making a positive impact in housing and services.
- Benefits: Enjoy a permanent role with opportunities for professional growth and a supportive work culture.
- Why this job: Join us to make meaningful changes that help people thrive and improve community services.
- Qualifications: Degree-level education or equivalent experience, with knowledge of Lean methodology and project management.
- Other info: Apply by 29 June 2025; interviews start the week of 7 July 2025.
The predicted salary is between 36000 - 60000 £ per year.
At Bromford, we’re on a mission to enable people to thrive—and we know that starts with designing services that truly work for the people who use and deliver them. We’re looking for a passionate and practical Service Improvement Delivery Lead to help us transform how we work, putting lived experience and frontline insight at the heart of every change we make.
What You’ll Be Doing
- Lead people-led service redesign projects grounded in real customer and colleague experiences.
- Apply Lean thinking and improvement tools to uncover root causes, reduce waste, and co-create better ways of working.
- Facilitate co-design workshops and improvement sprints, translating insight into practical, measurable change.
- Develop clear improvement plans, coach through uncertainty, and help embed a culture of continuous learning and shared ownership.
- Align work with strategic priorities like regulatory compliance, digital transformation, and customer engagement.
What You’ll Bring
- Significant experience leading service improvement in social housing or public services.
- Strong knowledge of Lean methodology and its practical application in service settings.
- Skilled facilitation and stakeholder engagement, even in the face of resistance.
- High emotional intelligence and the ability to build trust and influence outcomes.
- Strong data literacy and the ability to turn insight into action.
- Experience delivering improvements that are both customer-focused and operationally sound.
- Familiarity with housing operations and regulatory frameworks (e.g. Consumer Standards).
- Project delivery experience using Agile, PRINCE2, or similar methodologies.
Qualifications
- Degree-level education or equivalent experience.
- Qualifications in Lean, continuous improvement, or change management (e.g. Lean Six Sigma, APMG).
- Project management certification (e.g. PRINCE2, Agile).
- CIH or other housing sector qualification (desirable).
Why Bromford?
We’re more than just a housing provider—we’re a values-led organisation that believes in doing the right thing, being bold, and helping people thrive. Whether it’s through safe homes or better services, we’re here to make a difference.
Ready to Shape the Future?
Please submit your application by Sunday 29 June. Interviews are likely to take place week commencing Monday 7 July 2025. We’re excited to hear from people who are ready to lead change with curiosity, compassion, and purpose.
Service Improvement Delivery Lead employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Delivery Lead
✨Tip Number 1
Familiarise yourself with Lean methodology and its application in service improvement. Understanding the principles behind Lean thinking will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing sector. Engaging with others who have experience in service improvement can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led service redesign projects in the past. Highlighting your hands-on experience will show that you can translate theory into practice effectively.
✨Tip Number 4
Demonstrate your emotional intelligence during interactions. Being able to build trust and influence outcomes is crucial for this role, so be ready to showcase your interpersonal skills in conversations and interviews.
We think you need these skills to ace Service Improvement Delivery Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Improvement Delivery Lead position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your significant experience in service improvement, particularly in social housing or public services. Use specific examples that demonstrate your knowledge of Lean methodology and your ability to lead projects effectively.
Showcase Your Skills: Make sure to showcase your facilitation and stakeholder engagement skills. Provide examples of how you've built trust and influenced outcomes in previous roles, especially when faced with resistance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for service improvement and your alignment with Bromford's values. Discuss how you can contribute to their mission of enabling people to thrive through effective service design.
How to prepare for a job interview at Housing Diversity Network
✨Understand the Role and Its Impact
Before the interview, take time to thoroughly understand the responsibilities of a Service Improvement Delivery Lead. Familiarise yourself with how this role contributes to Bromford's mission of enabling people to thrive, and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Lean Methodology Knowledge
Since the role requires strong knowledge of Lean methodology, prepare to discuss specific examples where you've applied these principles in service improvement. Be ready to explain how you uncovered root causes and implemented changes that led to measurable improvements.
✨Demonstrate Emotional Intelligence
Highlight your ability to build trust and influence outcomes during the interview. Share examples of how you've engaged stakeholders, especially in challenging situations, and how your emotional intelligence has helped facilitate successful change.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to lead service redesign projects. Think of past experiences where you facilitated workshops or improvement sprints, and be prepared to discuss the outcomes and lessons learned.
