At a Glance
- Tasks: Lead a team to schedule repairs and maintenance, optimising performance and customer satisfaction.
- Company: Join Karbonas, a supportive and inclusive employer making a real difference.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and funding for your professional development.
- Other info: Regular travel required; some homeworking options available.
- Why this job: Make an impact in a dynamic environment while developing your leadership skills.
- Qualifications: Strong organisational skills and a positive attitude are essential.
Come and make a difference at Karbonas as a Scheduling Team Leader.
About the Role
An opportunity has become available to lead a team of schedulers to deliver high quality services within the Support Services Team. The team will assist in the planning, organising and co-ordination of repairs and maintenance work to operatives in a way which optimises performance, value for money, quality standards and customer expectations. The role involves an element of scheduling work through inbound and outbound calls. The applicant will be a well-organised individual who can respond to the reactive needs of the service.
About You
You’ll have a positive and enthusiastic attitude and will have excellent interpersonal skills to build effective and strong relationships with internal and external customers and be able to work to tight deadlines in a busy property services department.
Working With Us
The successful candidate will work in our Scheduling team led by the Scheduling Manager, Sam Nixon. If you require further information about the role, please contact Sam on sam.nixon@karbonhomes.co.uk.
Key Details
- Permanent role
- Salary: £34,412 per annum
- Location: Newburn & Stanley (presence at both offices)
- Regular travel required
- 37 hours per week with some homeworking available
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Ready To Apply?
If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/. We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates
- Closing date for applications – Sunday 26 July 2026
- Interview date – Week commencing 3 August 2026
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview. If you need a reasonable adjustment to apply, contact us at recruitment@karbonhomes.co.uk.
Scheduling Team Leader employer: Housing Diversity Network
At Karbonas, we pride ourselves on being an excellent employer, offering a supportive work culture that values inclusivity and personal growth. As a Scheduling Team Leader, you'll enjoy competitive benefits such as 26 days of annual leave, opportunities for professional development, and a flexible working environment in the vibrant locations of Newburn and Stanley. Join us to make a meaningful impact while enjoying a rewarding career in a team that prioritises quality service and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Housing Diversity Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Housing Diversity Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Housing Diversity Network:Your cover letter is your chance to shine! Tell us why you want to work at Housing Diversity Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Housing Diversity Network!
How to prepare for a job interview at Housing Diversity Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
