Full Time - 35 Hours per week
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.
An opportunity has arisen within ourCompliance teamfor aResident Experience Assistant.
The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.
Postholder's Responsibilities:
- Update systems, databases and trackers accurately, and in timely manner
- Collate information for complaints and access cases
- Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures
- Raise orders in line with the organisation’s policies, procedures and obligations
- Liaise with residents, internal teams, contractors and solicitors
- Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
- Prepare routine correspondence, ensuring that replies are chased and monitored effectively
- Organise and log incoming correspondence
Skills & Experience:
- Can use MS Word, Excel and Outlook effectively
- Can understand and apply numerical data
- Has worked in a similar role with a similar level of responsibility
- Has worked in repairs within social housing (desirable)
- Has updated systems, databases, and trackers
Closing Date: Friday 2nd October 2026 (5.00pm)
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Resident Experience Assistant employer: Housing Diversity Network
Housing Gateway is an exceptional employer, offering a unique opportunity to influence the housing landscape in Enfield while working alongside a collaborative Board. With a commitment to social purpose and innovative housing solutions, employees can expect a supportive work culture that values independent thinking and professional growth. This role not only allows for strategic input into a well-established organisation but also provides the chance to make a meaningful impact on the lives of local residents.
