Housing Diversity Network in Leeds is seeking two permanent Complaints Officers to join our Service Improvement team. You will take ownership of Stage 1 complaints, conduct investigations and deliver fair, clear responses to customers.
You will collate information from colleagues and contractors, keep customers informed, and work with teams to identify recurring issues and drive service improvements across the association.
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Remote Complaints Resolution Specialist employer: Housing Diversity Network
Housing Gateway is an exceptional employer, offering a unique opportunity to influence the housing landscape in Enfield while working alongside a collaborative Board. With a commitment to social purpose and innovative housing solutions, employees can expect a supportive work culture that values independent thinking and professional growth. This role not only allows for strategic input into a well-established organisation but also provides the chance to make a meaningful impact on the lives of local residents.
