Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in relocating to new homes with care and efficiency.
- Company: Join a friendly team at Sovereign Network Group, dedicated to making a difference.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working options and opportunities for personal growth await you.
The predicted salary is between 32000 - 38000 £ per year.
We are looking for a Rehousing Support Officer to join our team in Oxfordshire. This is a permanent role, where you'll be working from the Newbury office, home or one of our scheme offices. The starting salary will be £32,000 to £38,000 depending on your experience.
The Role: Our Rehousing Support Officers work with customers when they have to move out of their homes. This could be due to redevelopment or the disposal of the property as part of our strategic asset management plan. As a Rehousing Support Officer, you'll own and build the relationship with your customers, working with them from the point of notification through to helping them move to a permanent new home. You'll make sure the move is done in the best way possible and within the appropriate timelines.
What we are looking for:
- Direct experience of delivering a customer focused service
- The ability to work with teams across the business and our external partners
- A proactive approach taking both sensitivities and deadlines into account
- Excellent communication skills, keeping both the customer and colleagues informed during the whole process
- Strong organisational and IT skills
- Experience within a housing role is desirable but not essential
- Full driving licence and access to your own transport
What we can offer you: As a member of the team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
Rehousing Support Officer employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehousing Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing. Think about your past experiences and how they relate to the role of a Rehousing Support Officer. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews or networking, be clear and concise. Remember, as a Rehousing Support Officer, you'll need to keep customers and colleagues informed, so demonstrate that ability from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our values right there.
We think you need these skills to ace Rehousing Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rehousing Support Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since excellent communication is key for this role, give examples in your application of how you've effectively communicated with customers or colleagues in the past. We want to see how you keep everyone informed during a process!
Be Proactive in Your Approach: Demonstrate your proactive nature by discussing situations where you took the initiative to solve problems or meet deadlines. This will resonate well with us as we value a proactive approach in our team.
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can learn more about our values and what it’s like to work with us!
How to prepare for a job interview at Housing Diversity Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rehousing Support Officer. Familiarise yourself with the process of helping customers move and the importance of maintaining strong relationships. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a customer-focused service, prepare examples from your past experiences where you've successfully supported customers. Highlight your communication skills and how you kept everyone informed during the process. This will demonstrate your ability to handle sensitive situations effectively.
✨Be Proactive and Organised
The job requires a proactive approach, so think of ways you've anticipated challenges in previous roles. Discuss your organisational skills and how you manage deadlines, especially when working with multiple stakeholders. This will reassure them that you can handle the demands of the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new hires, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.