Housing Diversity Network is seeking a proactive Customer Complaints Investigator to join our complaints team. You will review and investigate complaints, aligning with housing ombudsman guidelines, and collaborate with various departments to ensure customers are supported.
You will provide feedback, training and coaching to internal teams, helping to improve the complaints procedure and drive learning. You will work within tight timelines to meet deadlines and KPI targets, maintaining a high
Empathetic Housing Complaints Specialist in Portishead employer: Housing Diversity Network
Housing Gateway is an exceptional employer, offering a unique opportunity to influence the housing landscape in Enfield while working alongside a collaborative Board. With a commitment to social purpose and innovative housing solutions, employees can expect a supportive work culture that values independent thinking and professional growth. This role not only allows for strategic input into a well-established organisation but also provides the chance to make a meaningful impact on the lives of local residents.
