Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our community, helping customers and coordinating with teams.
- Company: A community-focused organisation in Portishead with a supportive team culture.
- Benefits: Opportunities for career progression and a vibrant work environment.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Strong customer service skills and effective communication abilities.
- Other info: Join a friendly team and enjoy a proactive work atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A community-focused organization in Portishead is seeking a Customer Experience Advisor to join their friendly Contact Team. In this role, you will be the first point of contact for customers, addressing queries, helping with administrative tasks, and coordinating with maintenance teams when necessary.
Ideal candidates will have:
- Strong customer service skills
- Effective communication abilities
- A proactive mindset
This position also offers progression opportunities within the organization.
Customer Experience Champion (Frontline Support) in Portishead employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Champion (Frontline Support) in Portishead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the community-focused values of the organisation. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about common queries you might face as a Customer Experience Advisor and prepare your responses. Role-playing with a friend can help you feel more confident and ready to tackle any situation.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your effective communication abilities and how well you can engage with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Customer Experience Champion (Frontline Support) in Portishead
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Communicate Clearly: Effective communication is key for this role. When writing your application, keep your language clear and concise. We appreciate a friendly tone, so let your personality shine through while keeping it professional!
Be Proactive: We love candidates who take initiative! In your application, mention times when you’ve proactively solved problems or improved processes. This will show us that you have the right mindset for the Customer Experience Champion role.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at Housing Diversity Network
✨Know the Company
Before your interview, take some time to research the community-focused organisation in Portishead. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Champion, you'll need to demonstrate your strong customer service skills. Prepare examples from your past experiences where you've successfully resolved customer queries or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, practice clear and concise communication. Listen carefully to the interviewer's questions and respond thoughtfully. You might even want to do a mock interview with a friend to refine your answers and get comfortable speaking about your experiences.
✨Emphasise Your Proactive Mindset
The job description highlights the importance of a proactive mindset. Be ready to discuss how you've taken initiative in previous roles. Think of specific instances where you went above and beyond to assist customers or improve processes, as this will resonate well with the interviewers.
