Neighbourhood Officer (City Centre and Horsham St Faith with cover across the operating area)
Agile Hybrid Homeworking (office base Norwich). Full time, 37 hours a week, Monday – Friday. Permanent contract. Starting Salary £36,255 per annum, with progression to £38,567 plus Essential Car User entitlement of £4,548.48 per annum.
About the role
We are recruiting two Neighbourhood Officers to join our team on a permanent basis. One post will be based in Norwich city centre; the other will be based in our North Hub (Horsham) and will provide cover and support across our locations when needed. The role is customer‑focused, building strong relationships with colleagues and partners, and managing a busy workload.
Key responsibilities
- Allocate and let empty homes in the Norwich and Norfolk area in line with policies and procedures.
- Assist tenants to enjoy peaceable occupation of their homes, taking appropriate action, including attending County Court hearings for injunction and possession as required.
- For the City Centre post: nine hours a week at a scheme within the NR5 area, providing housing‑related administrative tasks for an asset‑based project.
- For the Horsham post: provide cover across Norfolk, including high‑demand areas and leave cover.
- Support Health and Safety checks.
- Work closely with the Tenancy Support Team and Income Recovery team.
- Collaborate with professional and voluntary agencies to develop good neighbourhood relations.
- Safeguard vulnerable adults and children in partnership with professional agencies.
Qualifications
Minimum of 5 GCSEs including Maths and English (Grade C/Level 4) or equivalent. Excellent communication skills, a positive outlook and a can‑do attitude. Knowledge of tenancy agreements, housing legislation and welfare benefits is desirable. Experience of multi‑agency partnership working and face‑to‑face customer service required. Driving licence and access to own vehicle essential; travel throughout Norfolk may be required. Basic Disclosure and Barring Service (DBS) check to be undertaken.
Benefits
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Employee Assistance Programme.
- Health Cash Plan.
- Utilities allowance for hybrid workers.
- Training opportunities.
Closing date
Midnight on Tuesday 19th May 2026
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