At a Glance
- Tasks: Lead a frontline team in delivering excellent neighbourhood services and tenancy management.
- Company: Join Broadland Housing Association, a top employer in the UK housing sector.
- Benefits: Enjoy enhanced annual leave, a generous pension scheme, and health cash plan.
- Other info: Hybrid working model with great training opportunities and a supportive work culture.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: 2 years' managerial experience in housing management and strong communication skills required.
The predicted salary is between 40243 - 42811 £ per year.
Agile Hybrid Homeworking (office base Norwich – City Centre). Full time, 37 hours a week, Monday – Friday. Starting Salary at £40,243 per annum, with future progression opportunities to £42,811 plus Essential Car User entitlement of £4,548.48 per annum. Permanent Contract.
About the role
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focusing on neighbourhood services, tenancy management and tenant involvement services, while working closely with all other functions in the area.
Key responsibilities
- Support and work closely with the Local Delivery Manager to ensure the team delivers its functions at or above agreed performance targets.
- Work with other teams and areas of the business to deliver excellent service and support to each other and our customers.
- Carry out the allocation and management of homes within a specified area of the City Centre Hub, including handling Anti‑Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
About You
The successful candidate will be enthusiastic, organised and proactive with at least 2 years’ experience in a managerial role (including functional management) in a similar capacity (or a willingness to learn). Experience of working within housing management in the Social Housing sector is essential, along with the ability to form strong networks with colleagues and peers and excellent communication skills. The candidate must be fully competent with Microsoft packages and consider themselves a digital champion. A driving licence and access to an own vehicle is essential as travel throughout Norfolk may be required. The candidate will also be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland are expected to act in accordance with our corporate values and behaviours, as detailed in the job description.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk, believing that everyone deserves a home that meets their needs. We provide a caring, effective and high‑quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer, with an approximate 60% home and 40% office split. As the role requires attendance at Broadland premises, candidates must live within a 75‑minute commute of the office location (Norwich, NR1 1HU).
Benefits
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Employee Assistance Programme.
- Health Cash Plan – claiming for items such as eye tests and prescriptions.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
Job Summary
Location – Norwich Organization – Broadland Housing Association Job Type – Full Time / Permanent
Closing date: Midnight on Tuesday 02 June 2026.
Local Delivery Neighbourhood Manager in Norwich employer: Housing Diversity Network
Broadland Housing Association is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a hybrid working model, generous benefits including enhanced annual leave, a contributory pension scheme, and numerous training opportunities, employees are empowered to grow in their careers while making a meaningful impact in the community. Located in the heart of Norwich, our team enjoys a vibrant city atmosphere while contributing to the provision of quality homes across Norfolk and North Suffolk.
StudySmarter Expert Advice🤫
We think this is how you could land Local Delivery Neighbourhood Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to current employees at Broadland Housing Association on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by researching common questions for managerial roles in housing management. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show off your digital skills! Since being a digital champion is key for this role, be ready to discuss how you've used technology to improve processes or communication in your previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Broadland Housing Association.
We think you need these skills to ace Local Delivery Neighbourhood Manager in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Local Delivery Neighbourhood Manager role. Highlight your relevant experience in housing management and any managerial roles you've held. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your digital skills and proficiency with Microsoft packages. As a digital champion, we’re keen to know how you can leverage technology to enhance our services and support our customers.
Be Enthusiastic and Proactive:We love candidates who show enthusiasm and a proactive attitude! In your application, share examples of how you've taken initiative in previous roles, especially in managing teams or improving services.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Broadland Housing Association!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Neighbourhood
Familiarise yourself with the local area and the specific challenges it faces. Being able to discuss local issues and how they relate to tenancy management will show your commitment and understanding of the role.
✨Showcase Your Management Skills
Prepare examples from your past experience that highlight your managerial abilities, especially in housing management. Think about times when you successfully led a team or resolved conflicts, as these will be key in demonstrating your fit for the role.
✨Be a Digital Champion
Since the job requires proficiency in Microsoft packages, brush up on your skills before the interview. Be ready to discuss how you've used technology to improve processes or communication in previous roles.
✨Emphasise Communication and Networking
Strong communication skills are essential for this role. Prepare to talk about how you've built relationships with colleagues and stakeholders in the past, and think of ways you can foster collaboration within the team at Broadland.
