At a Glance
- Tasks: Help create positive neighbourhoods and support tenants in enjoying their homes.
- Company: Join Broadland Housing Association, a leader in providing quality homes.
- Benefits: Enjoy flexible hybrid working, generous leave, and a supportive work environment.
- Other info: Great opportunities for training and career progression await you!
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a valid driving licence.
The predicted salary is between 34860 - 37083 € per year.
Location: Norwich
Organisation: Broadland Housing Association
Employment type: Full Time, Permanent
Salary: £34,860 per annum, with future progression opportunities to £37,083 with Essential Car User entitlement of £4,373.52 per annum.
Full time, 37 hours a week, Monday – Friday. Agile Hybrid Homeworking (office base Norwich). Permanent contract.
About the role
The role requires a candidate who is customer‑focused, able to establish positive relationships both internally and externally, and can organise and prioritise a busy workload.
Responsibilities
- Allocate and let empty homes in the Norwich area in line with policies and procedures.
- Deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with association policy, in response to incidents of neighbour nuisance, anti‑social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
- Provide ten hours a week at a scheme based within the NR5 area which is service charged to residents.
- Perform housing‑related administrative tasks supporting an asset‑based project.
- Support with some health and safety checks.
- Work closely with the Tenancy Support Team and Income Recovery team.
- Engage with professional and voluntary agencies in the development of good neighbourhood relations.
- Safeguard vulnerable adults and children in collaboration with professional agencies.
Qualifications
- Minimum of 5 GCSEs including Maths and English (Grade C/Level 4) or equivalent.
- Excellent communication skills and a positive, can‑do attitude.
- Knowledge of tenancy agreements, housing legislation and welfare benefits.
- Experience of multi‑agency/partnership working and face‑to‑face customer interaction.
- A valid driving licence and access to own vehicle; basic DBS check required.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk. Our team has digital tools to work from home, flexible hybrid working (60% home, up to 40% office), and requires applicants to live within a 75‑minute commute of Norwich (NR9 5DG).
Benefits
- Enhanced annual leave starting from 22 days, plus a birthday day, volunteering day and personal day.
- Generous contributory pension scheme.
- Employee Assistance Programme.
- Health Cash Plan.
- Utilities allowance for hybrid workers.
- Training opportunities.
- Other benefits – see our benefits document on the website.
Application information
Closing date: Midnight Sunday 30 November 2025.
Interview proposed date: Thursday 11 December 2025.
For questions or more information, contact recruitment line 01603 750109 or recruitment@broadlandgroup.org. Request a call back if you would like to speak to a member of our team. Just submit your details and we’ll be in touch shortly.
Neighbourhood Officer in Norfolk employer: Housing Diversity Network
Broadland Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary with clear progression pathways. With a flexible hybrid working model and a supportive work culture, employees enjoy enhanced annual leave, a generous pension scheme, and various health benefits, all while making a meaningful impact in the community of Norwich.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, check out Broadland Housing Association's website and social media. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to being a Neighbourhood Officer.
✨Tip Number 3
Show off your people skills! As a Neighbourhood Officer, you'll need to build relationships. Be ready to share examples of how you've successfully worked with others, especially in challenging situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to our mission at Broadland Housing Association!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to engage effectively. Share examples of how you've built positive relationships in previous roles – we love a good story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy agreements, and welfare benefits. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by tenants.
✨Showcase Your People Skills
As a Neighbourhood Officer, you'll need to build positive relationships with tenants and agencies. Prepare examples of how you've successfully managed customer interactions or resolved conflicts in the past. This will highlight your communication skills and customer-focused approach.
✨Demonstrate Organisational Skills
With a busy workload, it's crucial to show that you can prioritise tasks effectively. Think of specific instances where you've successfully managed multiple responsibilities and how you kept everything on track. This will reassure them that you can handle the demands of the job.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or working with vulnerable individuals. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to work collaboratively with other agencies.
