Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join Sovereign Network Group, a leader in affordable housing and community investment.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong customer service skills required.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 28000 - 42000 £ per year.
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office. This is a full time fixed term role until April 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £32,000 - £37,000 depending on experience.
The role: At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you’ll need:
- Previous experience of delivering a range of housing management services
- The ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- The ability to use multiple computer systems
- Previous experience of working with customers in a busy environment
- The ability to problem solve and recognise when there's a risk
What we can offer you: As a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
About us: At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
Customer Specialist - Housing in Newbury employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist - Housing in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sovereign. Understand their values and mission, especially around customer service and community impact. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Think about your past experiences and how they relate to the role of a Housing Specialist. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've successfully resolved complex issues. Highlight your ability to collaborate with others and how you’ve navigated challenging situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Specialist - Housing in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and customer service. We want to see how your skills align with the role of a Housing Specialist, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to think on their feet and resolve problems effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Housing Diversity Network
✨Know Your Housing Stuff
Make sure you brush up on your housing management knowledge. Understand the common tenancy issues like anti-social behaviour and safeguarding, as these are likely to come up in your interview. Being able to discuss real-life examples of how you've handled similar situations will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since this role is all about helping customers, be prepared to share specific examples of how you've successfully resolved customer queries in the past. Highlight your ability to engage with customers through various channels, whether it's phone, email, or digital platforms, and demonstrate your problem-solving skills.
✨Get Organised
Being highly organised is key for a Housing Specialist. Before the interview, think about how you manage your time and tasks effectively. You might want to mention any tools or systems you use to stay on top of your workload, as this will show that you can handle the demands of the job.
✨Collaborate Like a Pro
This role involves working with both internal and external stakeholders, so be ready to discuss your experience in collaboration. Share examples of how you've worked with others to achieve a common goal, and emphasise your ability to communicate clearly and effectively with different teams.