Supported Housing Officer in Macclesfield

Do you have a passion for helping people rebuild their lives? Join our team and play a vital role in supporting individuals experiencing tenancy breakdown to find stability and a permanent home with the support they need.

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do. Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be! We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role:

As a Supported Housing Officer, you’ll provide housing management and support services to customers experiencing homelessness in a supported environment. You’ll help residents gain the stability they need to progress toward independent or more suitable accommodation, while ensuring the scheme is safe, secure, and well-managed. This role is based on site at our 10 bedded supported accommodation in Macclesfield or Congleton, Cheshire.

Key responsibilities include:

• Providing onsite management and supervision of the scheme, including security, maintenance, health and safety, and cleanliness
• Supporting vulnerable people to make informed choices and move towards independence
• Implementing and reviewing support plans with clear outcomes
• Ensuring accurate records and comprehensive inductions for all customers
• Taking prompt action on tenancy issues and anti-social behaviour
• Promoting service user participation and positive community relationships
• Liaising with internal teams and external agencies to maximise support for residents
• Ensuring compliance with all policies, procedures, and health & safety standards

What You’ll Bring:

• Qualifications demonstrating sound literacy and numeracy (e.g., GCSE English & Maths A-C or equivalent)
• Experience working with vulnerable people in supported housing
• Strong communication, administration, and problem-solving skills
• Ability to work independently and as part of a team
• Computer literacy and attention to confidentiality
• A positive, flexible, and person-centred approach
• Be able to commute to Macclesfield and Congleton
• Due to the nature of this role, you will need a valid UK driving licence.

What you’ll get in return:

This is a permanent role working 21 hours per week. Your main base will be Macclesfield or Congleton, Cheshire. You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave (pro rata), plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually. You’ll also benefit from a company pension scheme where we contribute 9%, and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders. We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check. If you need any adjustments to apply or attend an interview, please let us know.

This is your chance to be part of something meaningful—take the next step and help shape lives through your work. Apply here today and make a real impact in your community!

Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.