Independent NED: Customer Experience & Transformation in London
Independent NED: Customer Experience & Transformation

Independent NED: Customer Experience & Transformation in London

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Enhance governance and support services for residents in a leading housing association.
  • Company: A purpose-driven housing association in Greater London.
  • Benefits: Opportunity to shape community impact and build lasting relationships.
  • Why this job: Make a real difference in residents' lives and local communities.
  • Qualifications: Extensive senior leadership experience in customer-focused organisations.
  • Other info: Join a dynamic team dedicated to community engagement and transformation.

The predicted salary is between 43200 - 72000 £ per year.

A leading housing association in Greater London is seeking a Non-Executive Director to enhance its governance and support services for residents. This role requires extensive experience in senior leadership within customer-focused organizations and an understanding of strategic oversight and community engagement.

The successful candidate will help shape the organization's direction and ensure that resident needs are prioritized, thereby impacting the local communities served. Join us for a chance to contribute to a purpose-driven environment and support long-lasting relationships with residents.

Independent NED: Customer Experience & Transformation in London employer: Housing Diversity Network

As a leading housing association in Greater London, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises the needs of our residents. Our commitment to employee growth is reflected in our continuous professional development opportunities, ensuring that every team member can thrive while making a meaningful impact in the community. Join us to be part of a purpose-driven organisation where your expertise will help shape the future of housing and enhance the lives of those we serve.
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Contact Detail:

Housing Diversity Network Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Independent NED: Customer Experience & Transformation in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the housing sector or customer experience field. A friendly chat can lead to opportunities that aren’t even advertised yet.

✨Tip Number 2

Showcase your expertise! Prepare a brief presentation or a portfolio highlighting your past achievements in customer-focused roles. This will help you stand out during interviews and discussions.

✨Tip Number 3

Stay engaged with the community! Attend local events or forums related to housing and community engagement. This not only boosts your visibility but also shows your commitment to resident needs.

✨Tip Number 4

Apply through our website! We make it easy for you to connect with us directly. Plus, it shows you’re genuinely interested in being part of our mission to enhance governance and support for residents.

We think you need these skills to ace Independent NED: Customer Experience & Transformation in London

Senior Leadership Experience
Customer Focus
Strategic Oversight
Community Engagement
Governance
Relationship Management
Organisational Direction
Impact Assessment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in customer-focused organisations. We want to see how your leadership skills can enhance our governance and support services for residents.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about community engagement and how you can help shape our organisation's direction. We love a good story!

Showcase Relevant Experience: When detailing your past roles, focus on your strategic oversight and any initiatives that improved customer experience. We’re looking for concrete examples of how you've made an impact in previous positions.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference.

How to prepare for a job interview at Housing Diversity Network

✨Know the Organisation Inside Out

Before your interview, make sure you research the housing association thoroughly. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in enhancing governance and supporting residents.

✨Highlight Relevant Experience

Prepare to discuss your extensive experience in senior leadership roles, particularly in customer-focused organisations. Be ready to share specific examples of how you've successfully engaged with communities and prioritised customer needs in previous positions.

✨Demonstrate Strategic Thinking

As a Non-Executive Director, strategic oversight is key. Think about how you can contribute to shaping the organisation's direction. Prepare to discuss your vision for community engagement and how you would approach decision-making to benefit residents.

✨Ask Insightful Questions

Interviews are a two-way street! Prepare thoughtful questions that reflect your understanding of the role and the organisation. Inquire about their current challenges in customer experience and transformation, and how they envision the NED contributing to these areas.

Independent NED: Customer Experience & Transformation in London
Housing Diversity Network
Location: London
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