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- Tasks: Lead customer engagement transformation and manage a large remote team.
- Company: A leading housing organisation in the UK focused on inclusiveness.
- Benefits: Hybrid working options and a competitive salary.
- Why this job: Make a real difference in customer service and drive positive change.
- Qualifications: Experience in social housing or customer-focused regulated sectors.
The predicted salary is between 43200 - 72000 £ per year.
A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness.
Candidates should have experience in social housing or customer-focused regulated sectors. This position offers hybrid working options and a competitive salary, with a closing date for applications on 15/02/2026.
Director of Customer Experience & Transformation (Hybrid) in London employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience & Transformation (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or customer experience roles. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to speak with potential employers, highlight your experience managing remote teams and driving transformation. They want to see how you can lead their customer service revolution.
✨Tip Number 3
Be ready to discuss inclusiveness! This role is all about championing a culture of responsiveness. Prepare examples of how you've fostered inclusivity in past roles, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director of Customer Experience & Transformation (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant achievements in social housing or similar sectors. We want to see how you can lead transformation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can champion inclusiveness and responsiveness in our organisation. Let us know what makes you the perfect fit!
Showcase Your Leadership Skills: Since this role involves managing a large remote team, be sure to highlight your leadership experience. Share examples of how you've successfully led teams and improved processes in previous roles. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Make sure you understand the ins and outs of customer experience in the housing sector. Brush up on the latest trends and challenges in social housing, as well as any relevant regulations. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a large remote team, be prepared to discuss your leadership style and how you've successfully led teams in the past. Share specific examples of how you've improved processes or fostered inclusiveness within your teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service challenges. Think about real-life scenarios you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's vision for customer engagement or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
