At a Glance
- Tasks: Support older and vulnerable people by delivering person-centred housing services.
- Company: Join Plus Dane Housing, a leader in community-focused housing solutions.
- Benefits: Enjoy 35 days annual leave, a competitive salary, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal development and career progression.
- Why this job: Make a real difference in people's lives while promoting independence and wellbeing.
- Qualifications: Strong communication skills and empathy for older individuals are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about making a real difference in the lives of older and vulnerable people? Join Plus Dane Housing as an Older Persons Customer Co‑ordinator and help us deliver high-quality, person‑centred housing services that promote independence, wellbeing, and community. Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be! We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
About the Role
As our Older Persons Customer Co‑ordinator, you’ll be the first point of contact for customers, colleagues, and stakeholders, offering specialist advice and assistance. You’ll deliver initiatives that support health, wellbeing, and independent living, and help maintain the safety and security of our customers’ homes.
Key Responsibilities
- Conducting customer assessments to identify support needs
- Promoting health and wellbeing initiatives
- Ensuring safeguarding concerns are actioned and escalated
- Supporting tenancy sustainment and independent living
- Liaising with internal teams and external agencies
- Monitoring communal areas for safety and compliance
- Flexible service delivery, including occasional weekends and bank holidays
What You’ll Bring
- Qualifications and/or experience demonstrating strong literacy, numeracy, and IT skills
- Understanding of issues faced by older and vulnerable people
- Knowledge of safeguarding and health & safety
- Excellent communication and organisational skills
- Empathetic, solution‑focused approach
- Ability to work independently and as part of a team
Due to the nature of the role, you must hold a full driving licence and have access to a car.
What you’ll get in return
This is a permanent role working 3 hours per day (15 hours per week). Your main base will be St Martin Mews in Liverpool. You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave (pro rata), plus bank holidays. This includes a 3‑day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually. You’ll also benefit from a company pension scheme where we contribute 9%, and colleagues can contribute anything from 3% upwards.
We’re committed to our people’s wellbeing, recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team, wellbeing champions, and mental health first aiders. We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.
If you need any adjustments to apply or attend an interview, please let us know.
Ready to make a real impact? If you’re passionate about supporting older and vulnerable people and want a flexible role where your skills truly matter, we’d love to hear from you. Apply today and help us build thriving communities at Plus Dane Housing!
Older Persons Customer Coordinator in Liverpool employer: Housing Diversity Network
At Plus Dane Housing, we are dedicated to making a meaningful impact in the lives of older and vulnerable individuals within the Merseyside community. Our supportive work culture prioritises employee wellbeing and professional growth, offering generous benefits such as 35 days of annual leave and a robust pension scheme. Join us as an Older Persons Customer Coordinator and be part of a team that values collaboration, personal development, and the opportunity to truly change lives.
StudySmarter Expert Advice🤫
We think this is how you could land Older Persons Customer Coordinator in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Housing Diversity Network.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Housing Diversity Network!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Housing Diversity Network, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Housing Diversity Network or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Older Persons Customer Coordinator in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Housing Diversity Network:Before hitting send, make sure to tailor your application specifically to Housing Diversity Network! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Housing Diversity Network
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
