Head of Housing in Leeds

We are seeking an experienced Head of Housing to join our senior leadership team at Leeds Federated, playing an important role in shaping the direction of our services and the experience of our customers. This role leads a broad portfolio of housing activity, spanning neighbourhood and supported housing to income management and financial inclusion, with a focus on delivering meaningful outcomes for residents and communities.

You will contribute to how the association approaches planning, risk and regulatory responsibilities, turning complex information into clear insight that supports confident decision‑making at leadership and Board level. This role requires an established housing professional who can bring significant industry experience, a strong track record of leadership, and the business acumen to balance customer outcomes with organisational performance and regulatory compliance.

What you’ll do:

• Lead the association in meeting the needs of customers, prospective customers and stakeholders through high‑quality housing management services.
• Manage the delivery of excellent housing and neighbourhood management services, including oversight of complex and sensitive cases.
• Develop service plans that align with the organisation’s wider corporate planning process.
• Champion the customer voice, ensuring services are shaped by engagement, feedback and insight.
• Act as a catalyst for continuous improvement and service transformation, driving positive change and innovation.
• Anticipate risk and performance challenges, using insight and data to take prompt, decisive action where required.
• Ensure operational procedures are clearly documented and up to date, supported by timely and accurate reporting to senior leadership, committees and the Board.
• Manage significant budgets effectively, ensuring value for money and responding appropriately to variances.
• Maintain a high‑performing, values‑led culture that delivers strong outcomes for customers and the business.
• Ensure compliance with all relevant statutory and regulatory requirements, while role‑modeling the organisation’s values and behaviours.

What we’re looking for:

• Proven senior leadership experience in social housing.
• Strong knowledge of housing law, management practice and the regulatory landscape, applied to strategic and operational decision‑making.
• Experience of finance management, including setting, managing and reporting on budgets to deliver value for money.
• Confident in producing clear, structured reports and presentations for Boards, Committees and senior management.
• Collaborative leadership and stakeholder skills, engaging effectively with customers, colleagues and Board members.
• A customer‑focused approach, balanced with organisational risk, performance and business considerations.

Qualifications:

• Degree level or equivalent qualification (Level 5 CIH standard qualification required).

Application information:

• Closing date: 1st March 2026
• Interviews date: First round – 13th March 2026; Second round – week commencing 23rd March 2026.

To apply to the role, please visit our website here. If you’d like to find out more about the role or have an informal conversation before applying, please contact Shannon Webb at shannon.webb@lfha.co.uk. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.