Independent NED: Customer Experience & Transformation
Independent NED: Customer Experience & Transformation

Independent NED: Customer Experience & Transformation

Full-Time 43200 - 72000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Enhance governance and support services for residents in a leading housing association.
  • Company: A purpose-driven housing association in Greater London.
  • Benefits: Opportunity to shape community impact and build lasting relationships.
  • Why this job: Make a real difference in residents' lives and local communities.
  • Qualifications: Extensive senior leadership experience in customer-focused organisations.
  • Other info: Join a dynamic team dedicated to community engagement and transformation.

The predicted salary is between 43200 - 72000 Β£ per year.

A leading housing association in Greater London is seeking a Non-Executive Director to enhance its governance and support services for residents. This role requires extensive experience in senior leadership within customer-focused organizations and an understanding of strategic oversight and community engagement.

The successful candidate will help shape the organization's direction and ensure that resident needs are prioritized, thereby impacting the local communities served. Join us for a chance to contribute to a purpose-driven environment and support long-lasting relationships with residents.

Independent NED: Customer Experience & Transformation employer: Housing Diversity Network

As a leading housing association in Greater London, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises the needs of our residents. Our commitment to employee growth is reflected in our continuous professional development opportunities, allowing you to make a meaningful impact while advancing your career. Join us to be part of a purpose-driven organisation dedicated to transforming communities and enhancing customer experience.
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Contact Detail:

Housing Diversity Network Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Independent NED: Customer Experience & Transformation

✨Tip Number 1

Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.

✨Tip Number 2

Research the organisation thoroughly. Understand their mission, values, and recent projects. This will not only help you tailor your approach but also show that you're genuinely interested in making a difference in the community.

✨Tip Number 3

Prepare for interviews by thinking about how your experience aligns with their needs. Be ready to discuss specific examples of how you've enhanced customer experience and driven transformation in previous roles.

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.

We think you need these skills to ace Independent NED: Customer Experience & Transformation

Senior Leadership Experience
Customer Focus
Strategic Oversight
Community Engagement
Governance
Relationship Management
Organisational Direction
Impact Assessment

Some tips for your application 🫑

Tailor Your CV: Make sure your CV reflects your extensive experience in senior leadership and customer-focused roles. Highlight specific achievements that demonstrate your strategic oversight and community engagement skills.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing governance and supporting residents. Share your vision for how you can contribute to the organisation's direction.

Showcase Relevant Experience: When detailing your experience, focus on roles where you've made a tangible impact on customer experience and transformation. We want to see how you've prioritised resident needs in your previous positions.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in local communities.

How to prepare for a job interview at Housing Diversity Network

✨Know the Organisation Inside Out

Before your interview, dive deep into the housing association's mission, values, and recent initiatives. Understanding their community engagement strategies and how they prioritise resident needs will show that you're genuinely interested and ready to contribute.

✨Showcase Your Leadership Experience

Prepare specific examples from your past roles where you've successfully led customer-focused initiatives or transformations. Highlight how your strategic oversight has positively impacted communities, as this aligns perfectly with what they're looking for.

✨Engage with Thoughtful Questions

During the interview, ask insightful questions about their current challenges and future goals. This not only demonstrates your interest but also allows you to showcase your strategic thinking and how you can help shape their direction.

✨Emphasise Community Impact

Make sure to articulate your understanding of the importance of community engagement. Share your vision on how you can enhance relationships with residents and contribute to a purpose-driven environment, which is key for this role.

Independent NED: Customer Experience & Transformation
Housing Diversity Network

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