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- Tasks: Lead and manage specialist housing and income services for vulnerable groups.
- Company: Ongo is dedicated to creating inclusive communities and providing exceptional housing services.
- Benefits: Enjoy a competitive salary, flexible working, 30 days holiday, and a health care scheme.
- Why this job: Make a real impact in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Degree level education and CIH housing qualification at level 4 or willingness to pursue.
- Other info: This role requires an enhanced DBS check and a valid driving licence.
The predicted salary is between 43000 - 60000 £ per year.
Job Title:
Income and Specialist Housing Manager Team:
Income and Specialist Housing Team Service: Neighbourhoods Responsible to: Head of Neighbourhoods
Job Summary
To strategically lead and manage specialist housing and income management services, ensuring exceptional tenancy sustainment and income maximization across dementia-friendly schemes, resettlement programs, homelessness projects, and specialist housing functions. Responsible for leadership of team managers and delivery of high-quality, compliant, customer-focused services.
We offer all ouremployeesa great package of benefits too, including:
- Competitive salary £53,892 which is bench marked against other employers
- Enrolment onour Avivapension scheme (9.5% employer contribution)
- 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
- Health care scheme
- Flexible/agile working, plus the option to work from home if your role allows
- Enhanced maternity/paternity pay
- Continual professional development including management development.
- A dedicated health and wellbeing programme (access to a variety of support and free benefits)
- Time out of work to carry out volunteer opportunities
Main Responsibilities
- Lead and inspire team managers to deliver specialist housing and income services aligned to corporate priorities.
- Drive tenancy sustainment and rent collection performance through early intervention, coaching, and supportive approaches.
- Deliver specialist housing management services for dementia schemes, resettlement support, and homelessness projects.
- Lead safeguarding practices across all services, ensuring effective identification and management of vulnerable adults and children.
- Embed a strong health and safety, risk management, and customer safeguarding culture across teams.
- Champion customer involvement, shaping services based on feedback and co-production principles.
- Manage service budgets effectively, delivering value for money and securing external funding where possible.
- Foster strong partnership working with local authorities, support services, and voluntary sector organisations.
- Use data, KPIs and customer insight to drive continuous improvement and innovation.
- Contribute to strategic planning and organisational objectives, representing Ongo at external forums and stakeholder meetings.
- The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Substantial leadership experience in specialist housing and/or income management services.
- Strong knowledge of housing legislation, tenancy sustainment, income management, and supported housing frameworks.
- Proven ability to drive service performance and cultural change.
- Experience working with vulnerable groups, including people with dementia, homeless individuals, and resettlement clients.
- Ability to manage service budgets and secure external funding.
- Excellent stakeholder engagement and partnership building skills.
- High-level written, communication, and reporting skills.
- Educated to degree level or equivalent; you will hold the CIH housing qualification at level 4 or be willing to work towards this qualification.
- This role requires an enhanced DBS check.
- A current and valid driving licence and access to a vehicle is essential for work-related travel.
CLOSING DATE FOR APPLICATIONS SUNDAY 3 AUGUST
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Job Summary
- Location
Scunthorpe
- Organization
Ongo
- Job Type
Permanent
53,892
- Closing Date
03/08/2025
- Reference ID
35790
- Documents
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Income & Specialist Housing Manager employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income & Specialist Housing Manager
✨Tip Number 1
Familiarise yourself with the latest housing legislation and frameworks relevant to specialist housing and income management. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable groups. Attend local events or join online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service performance and cultural change in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
✨Tip Number 4
Research Ongo's current projects and initiatives related to specialist housing and income management. Being knowledgeable about their work will allow you to tailor your discussions and show genuine interest in contributing to their goals.
We think you need these skills to ace Income & Specialist Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in specialist housing and income management. Emphasise your leadership skills and any specific achievements related to tenancy sustainment and income maximisation.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the job description. Discuss your understanding of the challenges faced in specialist housing and how your experience aligns with the responsibilities outlined, particularly in relation to vulnerable groups.
Showcase Relevant Skills: In your application, clearly demonstrate your knowledge of housing legislation and your ability to manage service budgets. Use specific examples to illustrate your stakeholder engagement and partnership-building skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Housing Diversity Network
✨Showcase Your Leadership Skills
As an Income & Specialist Housing Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, particularly in specialist housing or income management services.
✨Understand Housing Legislation
Make sure you're well-versed in housing legislation and tenancy sustainment practices. Brush up on relevant laws and frameworks, as this knowledge will be crucial during your interview.
✨Highlight Your Stakeholder Engagement
This role requires excellent partnership building skills. Be ready to discuss your experience working with local authorities and other stakeholders, and how you’ve fostered strong relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, especially regarding vulnerable groups. Think about past experiences where you've had to make tough decisions or implement changes effectively.
