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- Tasks: Lead the Feedback and Resolution team, ensuring compliance and managing complaints.
- Company: Housing Diversity Network, committed to proactive problem-solving and customer service excellence.
- Benefits: Competitive salary, generous benefits, and a hybrid work environment.
- Other info: Permanent, full-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experience while working in a supportive team.
- Qualifications: Relevant qualifications in complaints management and strong customer service background.
The predicted salary is between 30000 - 40000 £ per year.
Housing Diversity Network is seeking a Resolution Business Partner to lead their Feedback and Resolution team in Birmingham. This permanent, full-time position involves ensuring compliance with housing standards, managing complaint processes, and fostering a culture of proactive problem-solving.
The ideal candidate will have relevant qualifications in complaints management and a strong background in customer service.
The role offers a competitive salary, generous benefits, and the opportunity to work in a hybrid environment, spending two days in the office each week.
Hybrid: Resolution & Customer Experience Partner employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid: Resolution & Customer Experience Partner
✨Tip Number 1
Network like a pro! Reach out to people in the housing and customer service sectors. Attend events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions related to complaints management and customer experience. Practise your responses, focusing on how you've handled challenging situations in the past. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service and problem-solving. This will give you an edge over other candidates and demonstrate your proactive approach to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to land that hybrid role with Housing Diversity Network!
We think you need these skills to ace Hybrid: Resolution & Customer Experience Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resolution & Customer Experience Partner role. Highlight your experience in complaints management and customer service, as these are key to what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing proactive problem-solving in action, so don’t hold back on sharing your success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Make sure you understand the key responsibilities of a Resolution & Customer Experience Partner. Familiarise yourself with housing standards and complaint management processes. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complaints or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and how you can contribute to their proactive culture.
✨Ask Insightful Questions
Think of questions that show your interest in the company and the role. For instance, ask about the current challenges the Feedback and Resolution team is facing or how they measure success in customer experience. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress for Success, Even Hybrid
Even if the interview is virtual, dress professionally as if you were going into the office. It sets the right tone and shows that you take the opportunity seriously. Plus, it can boost your confidence during the interview!