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- Tasks: Support customers in sustaining tenancies and provide guidance on housing and welfare issues.
- Company: Join Alliance Homes Group, a community-focused organisation dedicated to improving lives.
- Benefits: Enjoy full training, a supportive team environment, and the chance to make a real impact.
- Why this job: Empower vulnerable individuals while developing your skills in a meaningful role.
- Qualifications: Experience in support or customer service is essential; effective communication skills are a must.
- Other info: A driving licence and access to a vehicle are required; apply early as interviews are ongoing.
The predicted salary is between 30000 - 42000 £ per year.
Job Title
Housing Support Officer – Full-Time
Organisation
Alliance Homes Group
Job Description
We have an exciting opportunity for Housing Support Officers to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies.
You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.
You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.
About You
We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.
Full training will be given within a supportive team.
Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.
The successful candidate will also be subject to a satisfactory Enhanced DBS check.
We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible as the vacancy may close early.
You can apply for the role here: Housing Support Officers – Full Time
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Housing Support Officer - Full-Time employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer - Full-Time
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals in housing situations. Understanding issues like homelessness, welfare benefits, and mental health will help you demonstrate your awareness during interviews.
✨Tip Number 2
Network with professionals in the housing support sector. Attend local community events or workshops to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully supported someone in crisis or managed a complex case. This will showcase your problem-solving skills and empathy.
✨Tip Number 4
Research Alliance Homes Group and their community initiatives. Being knowledgeable about their values and projects will allow you to tailor your responses and show genuine interest in contributing to their mission.
We think you need these skills to ace Housing Support Officer - Full-Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Support Officer. Tailor your application to highlight relevant experience in providing support, advocacy, or advice in housing or social care settings.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have worked with vulnerable individuals or provided guidance on housing, health, or welfare benefits. Use specific examples to demonstrate your skills and impact.
Showcase Communication Skills: Effective communication is key for this role. Make sure to illustrate your ability to liaise with diverse customers in your application. Mention any experience you have in team settings and how you’ve successfully collaborated with others.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Housing Diversity Network
✨Show Your Empathy
As a Housing Support Officer, you'll be working with vulnerable individuals. Make sure to demonstrate your understanding of their challenges and how you can provide the necessary support. Share examples from your past experiences where you've successfully helped someone in a similar situation.
✨Highlight Relevant Experience
Discuss your previous roles in housing, support, or customer service settings. Be specific about the skills you've developed, such as advocacy, advice-giving, or crisis management. This will show that you have the practical knowledge needed for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle complex welfare issues or assist someone at risk of homelessness. Think through your approach and how you would empower the individual to find solutions.
✨Demonstrate Team Spirit
Since the role involves working within a team, convey your positive attitude towards collaboration. Share instances where you've successfully worked with others to achieve a common goal, highlighting your communication skills and ability to manage workloads effectively.
