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Housing Diversity Network

Housing Income Management Advisor

Bristol Temporary 28800 - 43200 £ / year (est.) No home office possible

At a Glance

Tasks: Support customers in managing income and accessing benefits while achieving financial goals.
Company: Bromford is a values-led organisation dedicated to providing safe and secure homes for everyone.
Benefits: Enjoy a supportive work culture with opportunities for personal growth and development.
Why this job: Make a real difference in people's lives while working in a friendly, high-performing team.
Qualifications: Experience in housing income roles and strong communication skills are essential.
Other info: This is an entry-level, fixed-term contract role based in Yate, Bristol.

The predicted salary is between 28800 - 43200 £ per year.

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Job Title

Housing Income Management Advisor

Organisation

Bromford

Job Description

Location: Yate, Bristol (BS37)

Contract: 8–9 Month Fixed-Term Contract

Workstyle: Roaming

Closing Date: 24 July 2025 (Please note: this role may close early depending on the volume of applications)

If you\’re passionate about delivering excellent customer service and making a real difference in people’s lives, you belong at Bromford.

We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.

Key Responsibilities

Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
Customer Support: Offer guidance on income collection, benefits, and income maximisation.
Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.

What We’re Looking For

Housing Sector Experience: A background in income-related roles within housing is essential.
Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
Target-Oriented: Motivated by achieving results and performance objectives.
Independent and Resourceful: Able to work autonomously and solve problems effectively.

Why Join Bromford?

We believe that everyone deserves a safe and secure home, and your work will directly support that mission. At Bromford, you’ll be part of a values-led organisation where your contributions truly matter. Every customer is unique, and we value the unique strengths each team member brings to their role.

Interviews will take place at our Chipping Sodbury office.

For more information, please refer to the full job description attached to this advert.

Ready to apply?

Submit your application today. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Contract