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- Tasks: Support customers with queries and ensure excellent service in a friendly team.
- Company: Join SNG, a leading provider of affordable homes in thriving communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic environment with opportunities for career growth and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
The Role
- You will be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.
- You could be reporting repairs, answering questions about rent payments, complaints, reporting anti-social behaviour and general enquiries around rehousing and SNG.
- You will ensure an excellent customer experience by being part of an amazing team that responds to our customers' needs and delivers resolutions where possible.
- You will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responses.
- You will communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner.
- You will work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queries.
What we need from you
- Experience of working in a busy customer service environment where you have focused on a great customer experience and the resolution of customer queries.
- A ‘can-do' attitude and the ability to respond in a professional manner, to make sure our customers have a great customer experience.
- Excellent interpersonal skills, and the ability to consider our customers' needs with empathy and resilience.
- Excellent verbal and written communication skills.
- The ability to take responsibility for the service you deliver to our customers along with good timekeeping and reliability.
- Excellent IT skills including MS Office, Outlook and the ability to adapt to our customer relationship management (CRM) systems.
You will need to be available to start with us on Monday the 9th March 2026.
What we offer you
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional Wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/adoption pay.
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service).
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
About us
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values.
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
Customer Service Advisor in Hertford employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hertford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SNG. Understand our values and what we stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you shine during the interview!
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve contributed to a great customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Hertford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service. We want to see how your skills align with the role of a Customer Service Advisor, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills: Since you'll be dealing with customers daily, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Highlight Your Problem-Solving Abilities: We love a ‘can-do’ attitude! Share examples of how you've successfully resolved customer queries in the past. This will show us that you can handle the challenges that come with being a Customer Service Advisor.
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you can learn more about our values and what we stand for!
How to prepare for a job interview at Housing Diversity Network
✨Know the Company Inside Out
Before your interview, take some time to research SNG and understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer queries or handled difficult situations. Highlight your 'can-do' attitude and how you empathised with customers to ensure a great experience.
✨Practice Clear Communication
Since effective communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked collaboratively with colleagues in previous roles. Share examples that illustrate your ability to liaise with different departments to resolve customer issues, as this is crucial for the role at SNG.
