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- Tasks: Be the friendly face of our housing organisation, helping customers with their inquiries.
- Company: A supportive housing organisation in Hertford focused on excellent customer service.
- Benefits: Professional development opportunities and a positive work environment.
- Why this job: Make a difference in people's lives by providing exceptional customer experiences.
- Qualifications: Experience in customer service and strong interpersonal skills required.
- Other info: Join a team that values empathy and growth in your career.
The predicted salary is between 30000 - 42000 £ per year.
A housing organization in Hertford is looking for a Customer Service Advisor to be the first point of contact for customers. You will handle a variety of inquiries, ensuring an excellent customer experience by resolving queries effectively while communicating with empathy.
Applicants should have experience in customer service, strong interpersonal skills, and IT proficiency. The role offers opportunities for professional development in a supportive work environment.
Customer Experience Specialist - Housing in Hertford employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Housing in Hertford
✨Tip Number 1
Make sure to research the housing organisation before your interview. Knowing their values and mission will help you connect with the role and show that you're genuinely interested in providing excellent customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to convey empathy and clarity is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly. Plus, it helps us keep track of your application and gives you a better chance of landing that Customer Experience Specialist role.
We think you need these skills to ace Customer Experience Specialist - Housing in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and interpersonal skills. We want to see how you've made a difference in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to show us your passion for customer service and how you can bring empathy to the role. Keep it friendly and professional, just like the vibe we’re going for.
Show Off Your IT Skills: Since IT proficiency is key for this role, mention any relevant software or tools you’ve used in past jobs. We love seeing candidates who are tech-savvy and ready to tackle any challenge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Before the interview, make sure you understand the housing organisation's mission and values. Research their services and recent projects. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Experience Specialist, empathy is key. Prepare examples from your past experiences where you successfully resolved customer queries with understanding and care. This will demonstrate your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It shows that you value communication and are ready to engage with customers effectively.
✨Highlight Your IT Skills
Since the role requires IT proficiency, be ready to discuss your experience with relevant software or tools. If you have specific examples of how you've used technology to improve customer service, share those to illustrate your capabilities.
