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- Tasks: Support daily operations and maintain cleanliness in a new Extra Care facility.
- Company: Join Stockport Homes, dedicated to creating welcoming environments for residents.
- Benefits: Enjoy a part-time role with a supportive team and opportunities for personal growth.
- Why this job: Make a real impact in residents' lives while working in a caring, collaborative environment.
- Qualifications: Customer service skills, health and safety knowledge, and experience with cleaning equipment required.
- Other info: Diversity is valued; all backgrounds encouraged to apply. Apply directly through our careers page.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Permanent, Part Time (25 hours per week)
Are you passionate about making a real difference to people’s lives? Do you take pride in creating safe, clean and welcoming spaces? If you\’re someone who brings energy, empathy and outstanding customer service to everything you do, we’d love you to join our team!
Why This Role Matters
At Stockport Homes, our Independent Living Team is dedicated to delivering exceptional levels of cleanliness and customer care across our Extra Care schemes. As the face of our service, you’ll help ensure Brookhead Lodge remains a safe, well‑organised and uplifting environment for our customers. This is a meaningful role where no two days are the same, and where your contribution genuinely enhances the wellbeing and daily experiences of our residents.
What You’ll Do
- Maintain high standards of cleanliness and safety throughout the building — indoors and outdoors.
- Deliver outstanding customer service, working positively with colleagues, residents, visitors and contractors.
- Manage and monitor cleaning stock, materials and equipment, ensuring safe usage and correct COSHH compliance.
- Respond proactively to areas requiring intensive or reactive cleaning.
- Support events and activities alongside the Independent Living Officer and on‑site care provider.
- Receive and process scheme deliveries.
- Promote recycling and sustainability, supporting SHG’s Green Agenda.
- Work safely at all times, following risk assessments, training and safe systems of work.
- Stay adaptable, open to change and committed to ongoing training.
About You
- Flexibility to work across a 5‑day rota, including occasional evenings or weekends.
- A warm, positive and enthusiastic approach to customer service.
- Understanding of health & safety and safe systems of work.
- Experience in a customer‑focused role.
- Great problem‑solving skills and the ability to work independently and as part of a team.
- Commitment to high standards — including in a physically demanding role.
- A strong commitment to equality, diversity and inclusive practice.
- Alignment with our ASPIRE core values and Considerate Colleague principles.
If you’re excited by the idea of helping to create a clean, safe and supportive environment for our customers, we’d love to hear from you. Join a team that takes pride in going the extra mile, and help us make a positive impact every single day.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams.
This role will be on Skylight terms and conditions.
The successful applicant\’s appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Interview Date
17th February 2026
Closing Date
8th February 2026
Extra Care Facilities Officer
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
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Extra Care Facilities Officer employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Extra Care Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific needs of residents in extra care settings. Understanding their unique requirements will help you demonstrate your empathy and commitment during interviews.
✨Tip Number 2
Research Stockport Homes and their values, especially the 'Be You' approach. Showing that you align with their mission and culture can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your hands-on experience with cleaning equipment and health and safety regulations. Be ready to provide examples of how you've maintained high standards in previous roles.
✨Tip Number 4
Network with current or former employees of Stockport Homes if possible. They can provide insights into the company culture and expectations, which can be invaluable for your application.
We think you need these skills to ace Extra Care Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Extra Care Facilities Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your understanding of the unique needs in an extra care setting. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to emphasise your knowledge of health and safety regulations, as well as your hands-on experience with cleaning equipment. This will show that you are well-prepared to maintain the high standards expected at Stockport Homes.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Housing Diversity Network
✨Show Your Empathy
As an Extra Care Facilities Officer, you'll be working closely with residents who may have unique needs. Make sure to demonstrate your understanding of empathy and warmth during the interview. Share examples from your past experiences where you provided exceptional customer service.
✨Know Your Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to care facilities. Be prepared to discuss how you would ensure a safe environment for residents. This shows that you take the role seriously and understand the importance of safety in an extra care setting.
✨Highlight Your Cleaning Experience
Since maintaining cleanliness is a key part of this role, be ready to talk about your hands-on experience with cleaning equipment and standards. Mention any specific techniques or products you are familiar with that can help maintain high cleanliness standards.
✨Emphasise Teamwork
This position requires collaboration with on-site care providers and other team members. Share examples of how you've successfully worked in a team before, highlighting your ability to communicate effectively and support your colleagues in achieving common goals.
