At a Glance
- Tasks: Lead a high-performing team to enhance customer service and engagement.
- Company: Join Livv, a top-rated housing association dedicated to providing safe homes.
- Benefits: Enjoy competitive pay and the chance to shape community impact.
- Other info: Applications close on 12th September 2025; contact for more details.
- Why this job: Be part of a strategic leadership team making a real difference in people's lives.
- Qualifications: Extensive experience in strategic leadership within social housing or similar sectors required.
The predicted salary is between 43200 - 72000 £ per year.
Are you looking for a strategic leadership role at the heart of an Executive Team where you can help shape the next chapter of a successful organisation’s journey?
If so, this is a great time to join us at Livv and continue progressing your career as we develop our next Corporate Plan. Your strategic leadership will be instrumental in helping us define our strategic priorities to ensure that we deliver the best possible value for our customers and communities.
Owning and managing around 13,000 homes across the Liverpool City Region and the North West, we provide safe and warm homes for our 28,000 customers. We’re here to help people live happy, successful and fulfilled lives in diverse, welcoming places where they want to stay. Our prime objective is to work alongside our customers and local, regional and national partners to be the provider of choice for great homes and much more.
Our new Executive Director of Customer will lead a high-performing directorate responsible for Customer Service, Housing Management, Contact Centre, Complaints, Service Improvement, Customer Engagement and Involvement. The role holder will also be responsible for overseeing the organisation’s social investment work. This is a pivotal role for us which combines strategic leadership with operational, customer led excellence, ensuring compliance, value for money, and data-driven decision-making across our business.
You’ll have extensive strategic leadership experience from organisations of similar scale and complexity with a focus on customer service excellence and improvement. Significant experience at Executive or Director level in social housing or a directly comparable sector and similarly highly regulated environment will be essential.
This is an excellent opportunity to join a G1/V1-rated housing association with a clear purpose and vision. For the candidate pack and application details please contact
Tom Neely - tomneely@neemarsearch.com - 07384 717 939 or Eliot Jeffries
eliotjeffries@neemarsearch.com - 07985 791149
The closing date for applications is 5pm Friday 12th September 2025.
Job Summary
- Location
Knowsley, Liverpool
- Organization
Livv Housing
- Job Type
- Closing Date
12/09/2025
- Reference ID
35885
- Documents
Competitive
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#J-18808-LjbffrExecutive Director of Customer in Liverpool employer: Housing Diversity Network
At Livv, we pride ourselves on being an exceptional employer that values strategic leadership and community impact. Located in the vibrant Liverpool City Region, we offer a collaborative work culture that fosters professional growth and innovation, ensuring our employees are empowered to make a meaningful difference in the lives of our 28,000 customers. With a commitment to social investment and customer service excellence, joining our team as the Executive Director of Customer means being part of a forward-thinking organisation dedicated to creating safe, warm homes and thriving communities.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Director of Customer in Liverpool
✨Tip Number 1
Network with professionals in the social housing sector. Attend industry events or webinars where you can meet current leaders and learn about their experiences. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Research Livv Housing thoroughly. Understand their mission, values, and recent initiatives. This knowledge will help you tailor your conversations and demonstrate your genuine interest in contributing to their goals.
✨Tip Number 3
Prepare to discuss your strategic leadership experience in detail. Be ready to share specific examples of how you've driven customer service excellence and operational improvements in previous roles, as this will be crucial for the position.
✨Tip Number 4
Engage with Livv's community and stakeholders on social media. Follow them on platforms like LinkedIn and Twitter, and participate in discussions. This can help you build rapport and show your commitment to their mission before even applying.
We think you need these skills to ace Executive Director of Customer in Liverpool
Some tips for your application 🫡
Understand the Role:Thoroughly read the job description for the Executive Director of Customer position at Livv. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasise your extensive strategic leadership experience, particularly in customer service excellence and improvement within social housing or similar sectors. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter:Write a tailored cover letter that outlines your vision for the role and how your leadership can contribute to Livv's objectives. Be sure to connect your past experiences with the strategic priorities mentioned in the job description.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an executive role.
How to prepare for a job interview at Housing Diversity Network
✨Understand the Organisation's Vision
Before your interview, take the time to thoroughly research Livv Housing's mission and values. Understanding their commitment to providing safe and warm homes will help you align your responses with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Strategic Leadership Experience
Prepare specific examples from your past roles that highlight your strategic leadership capabilities. Focus on instances where you've successfully led teams, improved customer service, or implemented data-driven decision-making processes, as these are crucial for the Executive Director of Customer position.
✨Emphasise Customer-Centric Approaches
Given the focus on customer service excellence, be ready to discuss how you've previously engaged with customers and stakeholders. Share strategies you've employed to enhance customer satisfaction and involvement, showcasing your ability to lead a customer-focused directorate.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions about Livv Housing's future plans, challenges they face, and how the Executive Director of Customer can contribute to their success. This shows your proactive mindset and genuine interest in the role.
