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- Tasks: Join the Board to shape strategies and support community-focused initiatives.
- Company: L&Q, a leading UK housing association dedicated to social purpose.
- Benefits: Competitive remuneration of £15,632 per annum and the chance to make a real impact.
- Why this job: Be part of a mission-driven organisation that values diversity and community engagement.
- Qualifications: Experience in customer-facing leadership roles and strategic oversight.
- Other info: Opportunity for growth and influence in a dynamic environment.
The predicted salary is between 15632 - 15632 £ per year.
Time commitment: The formal time commitment is approximately 2–3 days per month, including Board and briefing meetings. L&Q also encourages Board members to spend time visiting communities and engaging with residents and colleagues on an informal basis, to deepen understanding of the organisation and its impact.
About the Role: L&Q is one of the UK's largest housing associations. We are driven by social purpose and long-term responsibility to residents and communities. We are seeking a Non-Executive Director who brings deep experience of leading large-scale, customer-facing organisations where customer relationships are long-term and trust-based to strengthen our Group Board.
As a member of the Group Board, you will provide independent challenge and support to the Chair and Executive team, ensuring that resident and customer needs are embedded in our management of strategy, risk, performance and transformation. You will contribute to governance, engage visibly with residents and colleagues, and help steward L&Q's long-term mission.
You will have operated at senior executive or non-executive level within a large organisation with an operating model comparable in scale and complexity to L&Q. You will also have held end-to-end accountability for a customer operating environment, serving a diverse customer base, with many retained over long periods or even a lifetime.
Your background will include:
- Strategic oversight of the full customer journey, including call centres, and complaints handling and resolution functions.
- Senior accountability for national or regional customer operations, balancing service quality, efficiency, compliance and reputation at scale.
- Leadership of IT, data and digital-enabled change that has reshaped customer journeys, service models and operating structures (you will need to be outcomes-focused, not a technology expert).
L&Q is a long-term steward of homes, services and communities, and this appointment will resonate with candidates whose careers have been spent in organisations that maintain enduring relationships with their customers. Our residents' needs change over time, and we are seeking a Non-Executive Director who understands how organisations design services, govern performance and lead transformation in environments where relationships, responsibility and trust are built over many years.
Candidates who have supported or overseen customer-facing organisations with this sense of ongoing stewardship and societal responsibility are likely to find strong alignment with L&Q's purpose and values.
While this appointment is initially to the Group Board, it is anticipated that the successful candidate will also be asked to serve on a Board Committee. Committee membership will be determined following appointment, based on an assessment of the individual's skills, experience and background.
With a new corporate strategy due to launch in March, this is an exciting time to join us and an opportunity to help shape the direction of a purpose-driven organisation at scale; to strengthen services and outcomes for residents; and to contribute to a Board culture that values diversity, inclusion, accountability and continuous improvement.
Closing date: 9am, Monday 2nd March 2026
L&Q is committed to equality, diversity and inclusion. We warmly encourage applications from candidates of all backgrounds and especially those currently under-represented at Board level.
Non Executive Director in England employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Executive Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. Attend events, webinars, or even casual meet-ups to get your name out there and learn about opportunities that might not be advertised.
✨Tip Number 2
Show your passion for social purpose! When you get the chance to chat with potential employers or during interviews, make sure to express your commitment to community engagement and how it aligns with L&Q's mission.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience in customer-facing roles can translate into the governance and strategic oversight needed for a Non-Executive Director position. Practice articulating this clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a purpose-driven organisation like L&Q.
We think you need these skills to ace Non Executive Director in England
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand L&Q's mission and values. Tailor your application to reflect how your experience aligns with their focus on social purpose and long-term responsibility.
Be Specific: When detailing your experience, be specific about your roles and achievements. Use examples that highlight your strategic oversight and customer relationship management skills, as these are key for the Non-Executive Director role.
Show Your Passion: Let your passion for community engagement and customer service shine through in your application. L&Q is looking for someone who resonates with their commitment to residents and societal responsibility, so make sure to express that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to submit a standout application!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Before the interview, dive deep into L&Q's mission and values. Understand their approach to customer relationships and community engagement. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles that demonstrate your strategic oversight in customer operations. Highlight instances where you've successfully balanced service quality and efficiency, as this is crucial for the Non-Executive Director role.
✨Engage with the Community
Since L&Q values community engagement, think about how you can contribute beyond board meetings. Share ideas on how you would connect with residents and colleagues to enhance understanding of their needs and improve services.
✨Emphasise Governance and Transformation
Prepare to discuss your insights on governance and how you've led transformation in previous roles. L&Q is looking for someone who can provide independent challenge and support, so be ready to share your thoughts on effective governance practices.
