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- Tasks: Lead the transformation of customer engagement and manage a large remote team.
- Company: A leading housing organisation in the UK with a focus on inclusiveness.
- Benefits: Hybrid working options and a competitive salary.
- Why this job: Make a real impact on customer service processes and champion inclusivity.
- Qualifications: Experience in social housing or customer-focused regulated sectors required.
- Other info: Join a dynamic team dedicated to improving customer experiences.
The predicted salary is between 43200 - 72000 £ per year.
A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness.
Candidates should have experience in social housing or customer-focused regulated sectors. This position offers hybrid working options and a competitive salary, with a closing date for applications on 15/02/2026.
Director of Customer Experience & Transformation (Hybrid) in England employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience & Transformation (Hybrid) in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or customer experience roles. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to speak with potential employers, highlight your experience managing remote teams and driving transformation. They want to see how you can lead their customer service revolution.
✨Tip Number 3
Be ready to discuss inclusiveness! This role is all about championing a culture of responsiveness. Prepare examples of how you've fostered inclusivity in past roles, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director of Customer Experience & Transformation (Hybrid) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Customer Experience & Transformation role. Highlight your achievements in customer service and any relevant experience in social housing or regulated sectors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer engagement and how your leadership style can foster inclusiveness and responsiveness within our team.
Showcase Your Leadership Skills: Since this role involves managing a large remote team, be sure to include examples of how you've successfully led teams in the past. We want to see your approach to motivating and developing others, especially in a hybrid working environment.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Make sure you understand the ins and outs of customer experience in the housing sector. Brush up on the latest trends and challenges in social housing, as well as any relevant regulations. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a large remote team, be prepared to discuss your leadership style and how you've successfully led teams in the past. Share specific examples of how you've improved processes or fostered inclusiveness within your teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service challenges. Think about real-life scenarios you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Cultural Fit
This organisation values inclusiveness and responsiveness, so make sure to highlight your commitment to these principles. Discuss how you've championed a positive culture in previous roles and how you plan to do the same in this position.
