Housing Diversity Network is seeking a Resolutions Assignment Officer to join our team in Dartford on a 28-hour week, six‑month fixed‑term contract, with a start date in September 2026. The role focuses on initial complaints handling, triage, and allocation to the appropriate Resolutions Partner, ensuring timely and fair responses.
You will manage caseloads, prepare evidence packs, conduct risk assessments, and support continuous improvement through capturing themes from cases.
#J-18808-LjbffrPart-Time Complaints & Resolutions Lead in Dartford employer: Housing Diversity Network
First Choice Homes Oldham (FCHO) is an exceptional employer dedicated to fostering a culture of inclusion and engagement within the community. With a strong commitment to employee wellbeing, FCHO offers a supportive work environment, competitive benefits, and opportunities for professional growth, all while making a meaningful impact in Oldham. Join us in shaping a workplace where every colleague feels valued and empowered to contribute to our mission of improving lives across the region.
