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- Tasks: Engage with customers, manage feedback, and resolve complaints effectively.
- Company: Join Stockport Homes Group, dedicated to providing affordable housing and transforming lives.
- Benefits: Enjoy a permanent role with opportunities for personal growth and development.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in complaint resolution and strong communication skills are essential.
- Other info: We value diversity and encourage all applicants to share their unique experiences.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We are seeking an enthusiastic and self‑motivated Customer Feedback Officer to join our team on a permanent basis. In this customer‑facing role, you will play a key part in listening to customer feedback, understanding their perspectives, and ensuring that we effectively manage complaints, compliments and requests. Your professionalism, empathy and efficiency will help us meet statutory deadlines and provide high‑quality, customer‑focused responses to all customers.
The role will involve you liaising and communicating effectively with customers, MPs, councillors, managers and heads of service on a regular basis. With excellent time‑management skills, you will have the ability to effectively manage a varying caseload. You will also be able to use your initiative to solve complex problems alongside empathy to make reasoned judgements and seek good outcomes for customers.
In some cases, you will be investigating complaints and seeking resolutions with customers, in others providing support to colleagues and ensuring they are providing timely and high‑quality responses.
This is a challenging and important role. You will have the opportunity to develop your knowledge and understanding of the many different services provided by SHG and support teams across the organisation to effectively deal with customer feedback.
Our ideal candidate will
- Have an understanding of the Housing Ombudsman Complaint Code
- Be experienced in complaint resolution
- Be very customer focused, with a high level of empathy and understanding
- Have excellent time‑management and organisational skills
- Be able to influence stakeholders in order to gain good outcomes for customers
- Have excellent verbal and written communication skills
- Make good use of judgement and reason to seek appropriate resolutions with customers
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes terms and conditions.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third‑party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 8th February 2026
Interview Date: 17th February 2026
Customer Feedback Officer
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Customer Feedback Officer employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Feedback Officer
✨Tip Number 1
Familiarise yourself with Stockport Homes Group's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare specific examples of how you've successfully resolved complaints in the past. Highlighting your experience in complaint resolution will demonstrate your capability and confidence in handling customer feedback effectively.
✨Tip Number 3
Practice your communication skills, especially in a customer-facing context. Being able to articulate your thoughts clearly and empathetically will be crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research common challenges faced by housing organisations in managing customer feedback. This knowledge will not only prepare you for potential interview questions but also show your proactive approach and genuine interest in the role.
We think you need these skills to ace Customer Feedback Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Feedback Officer position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your Empathy: In your cover letter and CV, provide examples of how you've effectively managed customer feedback or complaints in the past. Emphasise your ability to understand customer perspectives and resolve issues with empathy.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, make sure to demonstrate your excellent verbal and written communication skills. Include specific instances where you successfully communicated complex information to different audiences.
Demonstrate Problem-Solving Abilities: Use your application to illustrate your problem-solving skills. Share examples of how you've used initiative to resolve complaints or improve customer satisfaction, showcasing your judgment and reasoning in challenging situations.
How to prepare for a job interview at Housing Diversity Network
✨Showcase Your Empathy
As a Customer Feedback Officer, empathy is key. Be prepared to share examples of how you've handled customer complaints in the past, demonstrating your ability to understand and relate to their feelings.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully resolved complex issues. Highlight your initiative and reasoning skills, as these will be crucial in this role.
✨Communicate Clearly
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to discuss how you would handle communication with customers, MPs, and Councillors.
✨Time Management is Essential
Be ready to discuss how you manage multiple tasks and deadlines. Share strategies you've used in the past to prioritise your workload effectively, as this will show your organisational skills.
