Customer Experience and Growth Apprentice

Organisation: Stockport Homes Group

Job Description: Full Time, 35 hours per week, Contract length: 24 months

Are you ready to kick-start a career in Social Housing? Do you have a passion for learning and a determination to succeed? Do you want to be part of a team that supports people to live independently in their own homes? If so, this is an exciting Apprenticeship opportunity for you within Skylight, part of Stockport Homes Group.

Join our dynamic team as an Apprentice Customer Experience and Growth Officer, where you will gain practical experience and develop valuable skills, whilst working towards a customer service qualification. Successful candidates will be expected to travel to their assigned college, training provider or workplace as required.

Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.

We are proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

Why Join Us?

• SHG was recognised as the No1 Housing Organisation to work for in 2024
• SHG was recognised by Best Companies for our contribution to “giving something back”
• Earn while you learn and gain real project experience
• Gain a recognised qualification and valuable skills in a vital industry
• Receive structured support, training and mentoring from experienced professionals
• Work on projects that make a difference in your local community
• Enjoy a competitive apprentice salary and excellent employee benefits

What Will You Be Doing?

• Providing a warm, welcoming, comprehensive, consistent and supportive, high-level front-line service, in person and over the telephone, to all existing and potential new customers.
• Responding promptly and effectively to all enquiries, promoting the benefits of the service.
• Delivering services in accordance with all relevant Policies and Procedures, KPI’s and TSA Standards.
• Liaising effectively with internal departments, partner organisations and Adult Social Care.
• Programming and installing equipment, ensuring customers receive the service they need in a timely manner.
• Ensuring all records are maintained accurately and securely in line with GDPR requirements.
• Identifying and appropriately reporting Safeguarding concerns in accordance with Stockport Homes Policies and Procedures.
• Providing Saturday installation availability in line with the wider team rota.
• Commit to a qualification and complete all coursework and assessments.
• Take part in ongoing training and development opportunities.

What We’re Looking For:

• A strong work ethic and enthusiasm for learning.
• Excellent time management and the ability to meet deadlines.
• Good IT skills and the ability to use communication tools effectively.
• A customer-focused attitude and the ability to work well in a team.
• Flexibility and resilience in a fast-paced work environment.
• Applicants must have a minimum of four GCSEs or equivalent at Grade 4/C or above, including Maths and English.
• Please note: For apprentices aged 19 and over at the start of their apprenticeship, English and Maths qualifications are no longer a mandatory requirement in England. However, a basic assessment will still be required to ensure suitability for the course.
• Applicants must not already hold the same or a higher level of qualification in the same subject area.

Information Evening

We are holding an information evening from 5pm -7.30pm on Wednesday 2nd July 2025 at our Cornerstone Office, 2 Edward Street, Stockport. SK1 3NQ. Please come along and talk to the team and gain some further information about the role and what it’s like to work for SHG. If you wish to attend the information session, please click on the following link to: Register your interest.

Assessment Day

Shortlisted candidates will be invited to attend an assessment day to further evaluate their skills and suitability for the apprenticeship on Wednesday 16th July 2025.

College or Training Provider

All our apprentices are enrolled with colleges or recommended training providers who have been approved by our Learning and Development Team.

Your Training Plan

You will receive both on-the-job and off-the-job training over the course of your Apprenticeship, following a detailed induction and training plan. Upon successful completion, you will achieve a recognised qualification.

Application Support

The Employment Team at Stockport Homes Group would like to help you with the application and interview process. They can assist you with crafting your CV, making your application and preparation for interview. Should you be successful in securing an interview, they can also refer you to Working Wardrobe or SmartWorks for additional coaching and to provide you with smart interview attire. They can be contacted via employmentsupport@stockporthomes.org.

Please note that applications will only be accepted via the online application form.

Closing Date: 06/07/2025

Reference ID: 35645