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- Tasks: Join our Safer Homes Team as a Customer Experience Advisor, helping customers with compliance queries.
- Company: Alliance Homes is dedicated to creating great living spaces and exceptional customer service.
- Benefits: Enjoy potential career progression, a friendly team environment, and flexible working options.
- Why this job: Be the first point of contact for customers and make a real impact in their lives.
- Qualifications: Strong admin skills, excellent communication, and experience in customer service are essential.
- Other info: Apply early as we review applications on a rolling basis!
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for new people to join our amazing, friendly Contact Team!
We’re all about great customer service—putting our customers first and helping make our communities places people are proud to call home.
In this role, you’ll be the first point of contact for our customers, helping solve their queries and getting things right the first time.
There’ll be some admin tasks too, and now and then you might help coordinate maintenance work so our Home Repairs Team can keep delivering high‑quality repairs.
This is a great chance to get noticed for the work you do and explore future progression opportunities within the team and the wider company.
About you:
Our Contact Team is full of friendly, confident team players who communicate well—both in writing and over the phone.
You’ll have experience working with the public (it doesn’t have to be from a contact centre), and you’ll be able to stay calm and provide great service even when things get busy.
We’re looking for someone proactive who can think on their feet and solve problems quickly.
You’ll also need good IT skills, as you’ll be using several of our in‑house systems.
Apply here: Customer Experience Advisor
Would you like to speak to a member of our team?
Just submit your details and we will be in touch shortly.
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Customer Experience Advisor employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Alliance Homes, especially in compliance areas like Gas and Electric. This knowledge will help you answer questions confidently during any discussions or interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer queries. This will prepare you for the real-life situations you'll face as a Customer Experience Advisor.
✨Tip Number 3
Showcase your IT literacy by brushing up on Microsoft Office skills, particularly Excel and Word. Being proficient in these tools will demonstrate your readiness to handle administrative tasks effectively.
✨Tip Number 4
Reach out to current employees or connect with the Safer Homes Team on social media. This can provide you with insider insights about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any administrative skills you possess. Provide specific examples of how you've successfully resolved customer queries or improved customer satisfaction in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your strong oral and written communication abilities. Use clear and concise language, and consider including a brief example of a successful interaction with a customer.
Submit Promptly: Given that applications are reviewed on a rolling basis, make sure to submit your application as soon as possible. Double-check all documents for accuracy and completeness before hitting 'submit' to avoid any delays.
How to prepare for a job interview at Housing Diversity Network
✨Showcase Your Customer Service Skills
Since the role focuses on exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to resolve issues efficiently and maintain a positive attitude under pressure.
✨Demonstrate IT Literacy
Familiarise yourself with Microsoft Office and any relevant databases you might encounter in the role. During the interview, mention your experience with these tools and how they have helped you in previous roles, especially in administrative tasks.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to build your confidence and ensure you can express your ideas effectively.
✨Research Alliance Homes
Take some time to learn about Alliance Homes and their values, particularly their commitment to customer service. Being knowledgeable about the company will not only help you answer questions but also demonstrate your genuine interest in the role and the organisation.
