At a Glance
- Tasks: Lead a dynamic team to create safe, sustainable neighbourhoods and support community wellbeing.
- Company: Join Citizen, a brave and ambitious organisation dedicated to making a difference.
- Benefits: Enjoy 26 days annual leave, flexible hours, health insurance, and a generous pension scheme.
- Other info: Embrace a supportive culture with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Proven management experience and a clean driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Salary: £56,385
Position: Permanent, Monday – Friday, 37 Hours Per Week
Location: Coventry
We are brave, we are ambitious, we are honest, and we are Citizen! You will lead a dynamic team of Neighbourhood Officers who are patched based and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to our customers. Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and the surrounding areas.
Manager’s Quote: The Neighbourhood Team Leader role is both challenging and rewarding, offering an excellent opportunity for someone with strong housing management experience and proven people management skills. You will be responsible for the line management and development of a team of eight colleagues, while working collaboratively with four other neighbourhood teams across the Coventry area to deliver high-quality services to residents. As the frontline point of contact for our communities, the team plays a vital role in creating safe, sustainable neighbourhoods. This is a fast-paced role that requires excellent problem-solving abilities, sound judgement and the confidence to make decisions quickly. We are looking for someone who is proactive, resilient and solution-focused, with a genuine commitment to delivering positive outcomes for residents and communities. If you enjoy variety, thrive on building relationships and have a passion for making a difference, this could be the ideal opportunity for you.
Key responsibilities include:
- Staff management of a team of officers, ensuring wellbeing, support and guidance
- Overseeing tenancy management and estate issues
- Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi-agency work to resolve issues
- Managing sensitive safeguarding matters
- Reviewing the regular block and estate inspections
- Involvement in the management of new build properties for all tenancy management issues
- Conducting tenancy reviews for the officer’s new tenancy visits
As Neighbourhood Team Leader, we need you to have:
- Proven management experience
- Current clean driving licence and access to a car
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- CIH Level 4 - or willing to work towards
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational sick pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Health and Wellness: Comprehensive health insurance and wellness programs
- Work-Life Balance: Flexible working hours and generous leave policies
- Employee Development: Access to training programs and career development resources
Company Culture: We will work together as one team and embrace our Citizen values. This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: 9th September 2026
Interview date: W/C 14th September 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Neighbourhood Team Leader in Coventry employer: Housing Diversity Network
Housing Gateway is an exceptional employer, offering a unique opportunity to influence the housing landscape in Enfield while working alongside a collaborative Board. With a commitment to social purpose and innovative housing solutions, employees can expect a supportive work culture that values independent thinking and professional growth. This role not only allows for strategic input into a well-established organisation but also provides the chance to make a meaningful impact on the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Team Leader in Coventry
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Housing Diversity Network!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Housing Diversity Network.
We think you need these skills to ace Neighbourhood Team Leader in Coventry
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Housing Diversity Network. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Housing Diversity Network and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Housing Diversity Network. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Housing Diversity Network's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Housing Diversity Network
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Housing Diversity Network.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Housing Diversity Network will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Housing Diversity Network and how you would contribute to adapting HR strategies.
