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- Tasks: Support older residents with tenancy management and enhance their living experience.
- Company: Join Colchester Borough Homes, a trusted local housing provider making a real difference.
- Benefits: Enjoy flexible working, generous leave, and excellent training opportunities.
- Why this job: Make a positive impact in the community while developing your career.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 13000 - 16000 ÂŁ per year.
Colchester Borough Homes (CBH) is a wholly owned subsidiary of Colchester City Council. As part of the local business community since 2003, we are an award‑winning organisation, providing management and maintenance services to around 7,000 residential, commercial and public buildings throughout the Borough, including the Council housing stock, Colchester Castle and Colchester Town Hall. CBH is a fantastic place to work, delivering vital services and making a real difference to our Sheltered tenants’ lives. We aim to be a trusted choice for local housing, property and community services. We are an ambitious organisation focused on delivering great value services that make a difference.
We are seeking a proactive candidate to provide tenancy management services for Colchester City Council Sheltered Housing stock.
About you: We are particularly interested in attracting a highly motivated and organised candidate with Housing Management and Customer Service experience. If you are a customer and solution‑focused individual who enjoys a challenge and feels you can make a difference, we would like to hear from you.
Benefits:
- Local Government Pension Scheme with a 20.8% employer contribution
- Excellent training, development, and progression opportunities
- Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years of service), plus bank and public holidays and two extra company holidays during the Christmas period
- Opportunity to buy up to another 5 days holiday, subject to conditions
- Access to the Employee Assistance Programme
- Provision of a smartphone and laptop
- Discounted gym membership – corporate membership rate at Leisure World and the Northern Gateway
- 1 volunteering day per year
- Free flu jab
- Exceptional flexible working arrangement – agile working at Colchester Borough Homes allows flexibility about when, where and how we work to best meet the needs of our role and service area
- Payment of a professional subscription, free yearly eye tests plus a contribution towards glasses for VDU use
You can find out more about Colchester Borough Homes by visiting www.cbhomes.org.uk.
For further details and to apply please visit Jobs · Colchester City Council and click on “apply via online portal” at the base of the page. Interview date to be confirmed.
Contact:
Rebecca Johnson – Rebecca.johnson@cbhomes.org.uk – 01206 508917
Emma Lapsley – emma.lapsley@cbhomes.org.uk – 01206 282514
Equality & Diversity Commitment: Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have the status of an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.
How to apply:
- Read the advert, Job Accountability Statement and Person Specification
- Click “Apply online” below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification
- Press “submit”
Job Summary:
Location: Colchester, Essex
Organization: Colchester Borough Homes
Job Type: Property job
Closing Date: 28/02/2026
Reference ID: 36508
Get in touch: Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
Assistant Housing Officer (Older Persons Services) Part Time, Permanent in Colchester employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer (Older Persons Services) Part Time, Permanent in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Colchester Borough Homes. A friendly chat can open doors and give you insights that might just land you that Assistant Housing Officer role.
✨Tip Number 2
Prepare for the interview by researching CBH's values and services. Show us how your experience aligns with their mission to make a difference in the community. Tailor your answers to reflect your customer service skills and housing management knowledge.
✨Tip Number 3
Practice common interview questions related to tenancy management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Colchester Borough Homes.
We think you need these skills to ace Assistant Housing Officer (Older Persons Services) Part Time, Permanent in Colchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you fit into the role of Assistant Housing Officer, so make sure you understand what we're looking for!
Tailor Your Application: Don’t just send a generic application! Highlight your relevant experience in housing management and customer service. Show us how your skills can make a difference in our Sheltered Housing services.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to how you meet the criteria in the Person Specification.
Apply Through Our Website: Make sure to apply via our online portal as mentioned in the job ad. It’s the easiest way for us to receive your application, and we can’t wait to hear from you!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Make sure you understand the role of an Assistant Housing Officer, especially in Older Persons Services. Familiarise yourself with the key responsibilities and how they impact the community. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully resolved issues or improved tenant satisfaction. Highlighting your proactive approach will resonate well with the interviewers.
✨Understand Colchester Borough Homes
Research Colchester Borough Homes and its mission to provide vital services to the community. Knowing their values and recent initiatives will allow you to align your answers with their goals, demonstrating that you're a great fit for their team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to tenant engagement or how they measure success in the role. It shows you're engaged and serious about contributing to their mission.