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- Tasks: Lead teams to enhance resident services and community management.
- Company: Notting Hill Genesis is a leading housing association in London, dedicated to affordable housing.
- Benefits: Enjoy a supportive work culture with long-term investment in your career.
- Why this job: Make a real impact on communities while driving customer-focused transformation.
- Qualifications: Seeking experienced executives with a background in housing or community services.
- Other info: We value diversity and are committed to an inclusive recruitment process.
The predicted salary is between 72000 - 108000 £ per year.
Job Title
Chief Customer Officer
Organisation
Notting Hill Genesis
Job Description
Notting Hill Genesis (NHG) is one of London’s most established housing associations, providing more than 67,000 homes and supporting 130,000 residents across the capital. As a not-for-profit organisation, we are committed to delivering high-quality, affordable housing and vibrant communities.
We are now seeking a Chief Customer Officer to join our executive team and oversee our customer-facing directorate. Reporting to the Chief Executive, this is a key role, providing clear accountability for the delivery of excellent resident services and neighbourhood management across all tenures.
As Chief Customer Officer, You Will
- Support and guide high-performing teams across core operations, customer experience, estate management, repairs and income services
- Be responsible for the quality, safety and consistency of the resident experience
- Act as an advocate for customer-focused transformation, fostering a culture of service improvement and shared responsibility
- Contribute significantly to ensuring compliance with the Regulator of Social Housing’s consumer standards
- Represent the executive at Board level through the operations sub-committee
- Help deliver NHG’s strategic priorities through our Better Together plan
We Are Looking For
- An experienced senior executive with a background in housing, community services or a related field
- A strong track record of delivering large-scale change and improving customer service outcomes
- A thorough understanding of housing operations and the wider social and political landscape
- Excellent people skills, with a values-driven, inclusive and collaborative approach
- The ability to use insight, data and technology to improve resident services
- A balanced approach to achieving value for money and long-term organisational sustainability
With long-term investment, committed colleagues and a clear direction for the future, this role offers the opportunity to shape services that make a meaningful difference across London.
For more information please reach out to Tom Neely at or Eliot Jeffries at at Neemar Search to arrange a private discussion.
Our Commitment to Inclusion
Notting Hill Genesis is committed to building a diverse, inclusive and values-led organisation. We welcome applications from people of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.
By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process. #J-18808-Ljbffr
Chief Customer OfficerSponsored employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer OfficerSponsored
✨Tip Number 1
Network with professionals in the housing and community services sector. Attend industry events or webinars where you can meet people who work at Notting Hill Genesis or similar organisations. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Research Notting Hill Genesis thoroughly. Understand their mission, values, and recent initiatives. This knowledge will not only help you tailor your conversations but also demonstrate your genuine interest in the organisation during interviews.
✨Tip Number 3
Prepare to discuss your experience with large-scale change management and customer service improvements. Think of specific examples that highlight your achievements in these areas, as they are crucial for the Chief Customer Officer role.
✨Tip Number 4
Engage with current trends in housing and community services, especially those related to customer experience and technology. Being knowledgeable about these topics will allow you to contribute meaningfully to discussions and show that you are forward-thinking.
We think you need these skills to ace Chief Customer OfficerSponsored
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Chief Customer Officer position. Tailor your application to highlight your relevant experience in housing, community services, or related fields.
Highlight Relevant Experience: In your CV and cover letter, emphasise your track record of delivering large-scale change and improving customer service outcomes. Use specific examples that demonstrate your ability to lead high-performing teams and enhance resident experiences.
Showcase Your Skills: Make sure to showcase your excellent people skills and your collaborative approach. Mention any experience you have with using data and technology to improve services, as this is crucial for the role.
Personalise Your Application: Address your application to the hiring team at Notting Hill Genesis and express your enthusiasm for their commitment to building a diverse and inclusive organisation. This personal touch can make a significant difference.
How to prepare for a job interview at Housing Diversity Network
✨Understand the Organisation's Mission
Before your interview, take some time to research Notting Hill Genesis and its commitment to providing affordable housing. Understanding their mission will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Experience
As a Chief Customer Officer, you'll need to lead high-performing teams. Be prepared to discuss specific examples of how you've successfully managed teams in the past, particularly in the housing or community services sectors, and how you drove change and improved customer service outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to advocate for customer-focused transformation or improve resident services, and be ready to explain your thought process and the results achieved.
✨Emphasise Your Collaborative Approach
Highlight your ability to work collaboratively with various stakeholders, including board members and community partners. Discuss how you foster a culture of service improvement and shared responsibility, as this aligns with the organisation's values and goals.