At a Glance
- Tasks: Lead a team providing vital support to vulnerable individuals, ensuring high-quality care and service delivery.
- Company: Join Stockport Homes Group, a values-driven organisation transforming lives in the community.
- Benefits: Enjoy a competitive salary, diverse work culture, and opportunities for personal growth.
- Other info: We value diverse experiences and encourage applications from all backgrounds.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: Experience with vulnerable individuals, strong IT skills, and a driving licence are essential.
The predicted salary is between 38626 - 38626 £ per year.
Carecall Team Leader
Permanent, Full Time (37 hours per week)
We are a values-driven organisation committed to achieving our mission of ‘One team, transforming lives’.
Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It also means you get to be part of a thriving and forward-thinking organisation that prides itself on being a great place to work.
We have a vacancy for a Carecall Team Leader, who will assist in managing the 24/7, 365 days a year Carecall Service, providing a high-quality falls response service that meets customers’ needs and supports them to remain living independently in their own homes. In conjunction with the Operations Manager, the role involves securing new business, engaging with team members, and achieving the best outcomes for customers.
Main Objectives of the Carecall Team Leader
- Line management responsibility for a team of Carecall Officers.
- Increase client base as a key priority and identify marketing opportunities.
- Ensure the service operates compliantly and in line with the TSA Quality Standards Framework.
- Work innovatively to identify new opportunities to improve the Carecall service.
- Develop Carecall’s technology-enabled care offer in line with sector developments, assessing risk and working effectively with in-house teams and external statutory and voluntary agencies (such as Social Care) for customer benefit.
We are looking for someone with previous experience working with vulnerable individuals in a supportive capacity, empowering customers to achieve successful outcomes. Passion, self-motivation, persistence, and determination are essential skills for engaging and supporting customers with complex needs.
Candidates should have robust IT skills to manage caseloads effectively and utilize Microsoft packages. Experience in clear and accurate recording of customer interventions is also required.
A driving licence and access to a vehicle are necessary for this role.
If you would like to discuss the Carecall Team Leader role informally, please contact Samantha Conroy, Independent Living Operations Manager, at samantha.conroy@stockporthomes.org.
Our “Be You” approach reflects our belief that everyone has the right to be who they are and to be that person at work, aligned with SHG’s Values. We are committed to increasing diversity within our teams to better reflect the communities we serve.
This role will be on SKylight terms and conditions.
The appointment is subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We encourage applications even if you don’t meet every requirement, as we value diverse experiences and skills. Please submit an application detailing your achievements and the value you can bring.
If you require reasonable adjustments to complete your application, contact the People & OD Team at humanresources@stockporthomes.org.
Applications via third-party websites are not accepted. Please apply directly through our careers page.
Early applications are recommended as interviews will be conducted throughout the role’s open period, and the role may close early if a suitable candidate is found.
Closing Date: 17th August 2025
Interview Date: 1st September 2025
Job Summary
- Location: Stockport
- Organization: Stockport Homes Group
- Job Type: Permanent, Full Time (37 hours per week)
- Salary: £38,626 per annum
- Closing Date: 18/08/2025
- Reference ID: 35833
Carecall Team Leader in Stockport employer: Housing Diversity Network
At Stockport Homes Group, we pride ourselves on being a values-driven organisation that empowers our employees to make a meaningful impact in the lives of vulnerable individuals in Stockport. Our supportive work culture fosters innovation and collaboration, providing ample opportunities for professional growth while ensuring compliance with the highest quality standards. Join us as a Carecall Team Leader and be part of a dedicated team that transforms lives and champions diversity, all within a thriving community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Carecall Team Leader in Stockport
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Housing Diversity Network.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Housing Diversity Network!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Housing Diversity Network, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Housing Diversity Network or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Carecall Team Leader in Stockport
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Housing Diversity Network:Before hitting send, make sure to tailor your application specifically to Housing Diversity Network! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Housing Diversity Network
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
