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- Tasks: Support customers at night, ensuring safety and comfort while managing risks.
- Company: Join a compassionate team at Orwell Housing Association.
- Benefits: Earn £12.83 per hour with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service or security, with GCSE Maths and English.
- Other info: Inclusive workplace that values diversity and supports all applicants.
The predicted salary is between 11 - 14 £ per hour.
£12.83 per hour (£26,676.25 FTE). Relief hours to cover absence, training and holiday.
Join Our Compassionate Team! Are you passionate about making a difference in people’s lives? Do you have a caring nature and a desire to support others when they need it most? If so, we’d love to hear from you!
About you
- Be responsible for ensuring that during the night our customers feel safe and supported.
- Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
- Undertake building health and safety checks throughout the night with some minimal cleaning and housework.
- Spend time getting to know our customers and be a contact for them should they want reassurance during the night.
- Manage any visitors that may come to the service and dealing with any behaviours that break the house rules.
- Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.
Our ideal candidate will have:
- Proven relevant work experience within this field or security/concierge work.
- Previous experience of working in a customer-facing environment, dealing with difficult and complex situations.
- Previous experience of working alongside vulnerable customers is desirable.
- Experience working within a team and independently.
Person Specification
- GCSE Maths and English (Grade 9-4 / A-C or equivalent)
Interview Date To be confirmed
Before applying… Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check.
We are proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential.
We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing work@orwell-housing.co.uk.
Relief Concierge in Cambridge employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Concierge in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Orwell Housing Association. Understanding their values and mission will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others come through. Share personal stories that highlight your caring nature and how you’ve made a difference in someone’s life.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Relief Concierge in Cambridge
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your compassionate nature shine through! Share experiences where you've made a difference in someone's life or supported others, as this aligns perfectly with what we're looking for.
Highlight Relevant Experience: Make sure to mention any previous work in customer-facing roles, especially if you've dealt with vulnerable individuals. We want to see how your past experiences can contribute to our team at Whitworth House.
Be Yourself: Don’t stress about meeting every single requirement. If you’re excited about the role and think you’d fit in well with our values, go ahead and apply! Your unique perspective could be just what we need.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Housing Diversity Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Concierge. Familiarise yourself with the key tasks like ensuring customer safety, managing risks, and conducting health and safety checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
Since this role is all about supporting vulnerable customers, be prepared to share examples from your past experiences where you've made a positive impact on someone's life. Highlight your caring nature and how you've handled difficult situations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to customer behaviour or emergencies. Think through potential situations you might face as a Relief Concierge and prepare your responses. This will show that you can think on your feet and are ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
