At a Glance
- Tasks: Support investigations and engage with registered providers to resolve housing issues.
- Company: Regulator of Social Housing, dedicated to improving social housing standards.
- Benefits: 35-hour work week, 33 days leave, pension scheme, and well-being benefits.
- Other info: Hybrid working model with opportunities for travel and career growth.
- Why this job: Make a real difference in the social housing sector while developing your skills.
- Qualifications: Experience in housing or regulatory environments, strong communication and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
The Investigation & Enforcement team is the regulator's dedicated resource leading the resolution of the most serious situations where Registered Providers are failing to meet the outcomes and standards required of being a registered social landlord. It also handles financially stressed situations that occur within the sector, and oversees the interventions and use of enforcement powers to deliver resolution and rescue approaches in line with the delivery of our fundamental objectives. As a dedicated team, it is able to provide the agile, intensive resourcing that is required in early stages of many cases to focus on getting to the root of the underlying issues, understanding stakeholders’ positions, and ensuring that early actions and interventions focus on stabilising positions while a resolution strategy is identified.
Responsibilities
- Support in effective engagement with registered providers, carrying out analysis and engagement to support resolution and recovery plans where improvements are needed.
- Support the design of follow‑up interventions and engagement.
- Coordinate, monitor and contribute to casework, including assessments and reviews of key assurance and evidence.
- Engage with registered providers and develop/manage relationships.
Qualifications
- Sound understanding of regulator’s role and relevant experience in housing, governance, risk management or a comparable regulatory environment.
- Strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders.
- Good analytical evaluation skills, ability to exercise sound judgement and reach conclusions.
- Ability to work across team boundaries in a collaborative and inclusive way, strong organisational skills, and manage competing deadlines.
Benefits
We offer a range of benefits including a 35 hour working week, 33 days annual leave, access to the Civil Service Pension Scheme, staff discount scheme, cycle to work scheme, Nuffield Health Screening, and other well‑being focused benefits.
Location
The role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Hybrid model of working with a mix of office and home working. Most roles involve some travel within England between offices, with occasional onsite visits to social housing providers.
Salary
Spot salary within the given range, normally the minimum of the range. No incremental progression through pay scale. Annual salary reviews determined by the government pay award.
Equity, Diversity & Inclusion
Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience. We are a Disability Confident Employer and commit to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences.
Regulatory Support Officer – Investigations and Enforcement Regulator of Social Housing employer: Housing Digital
As a Regulatory Support Officer within the Investigation & Enforcement team, you will be part of a dedicated and agile workforce committed to resolving critical issues in social housing. Our inclusive work culture promotes collaboration and offers extensive employee growth opportunities, including access to well-being benefits and a supportive environment that values diversity. With flexible hybrid working arrangements across our core offices in Manchester, Leeds, Birmingham, and Bristol, we provide a meaningful and rewarding career path for those passionate about making a difference in the sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Support Officer – Investigations and Enforcement Regulator of Social Housing
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Housing Digital, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Housing Digital and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Regulatory Support Officer – Investigations and Enforcement Regulator of Social Housing
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Housing Digital and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Housing Digital
✨Get to Know Public Sector Values
Before your interview with Housing Digital, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Housing Digital.
