At a Glance
- Tasks: Maximise debt recovery while supporting customers with empathy and professionalism.
- Company: Join a values-led organisation making a real impact in communities.
- Benefits: Enjoy a great work/life balance, health services, and a generous pension scheme.
- Other info: Flexible hybrid working and opportunities for continuous improvement await you.
- Why this job: Make a difference by helping customers and strengthening community financial wellbeing.
- Qualifications: Experience in debt recovery and excellent communication skills are essential.
The predicted salary is between 39921 - 39921 £ per year.
Fixed Term Contract | Part Time 21 hours
Our Mission - Homes, people and communities to be proud of.
Our Vision - Striving to improve life experiences and opportunities.
About the Role
We’re looking for a professional, organised and customer-focused Debt Recovery Officer to provide an efficient debt recovery service, helping maximise the collection of rental and other housing-related debts while supporting positive outcomes for customers. This is a varied role within our Housing Management team, working proactively with current and former tenants, customers, colleagues and external agencies to recover outstanding debt, minimise financial loss to the Association and ensure all recovery activity is carried out in line with our policies, procedures and relevant legislation. You’ll respond to debt recovery enquiries in a professional, empathetic and customer-focused way, negotiate realistic repayment plans, prepare reports and write-off recommendations, and contribute to continuous improvement across our debt recovery processes.
About Us
We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are: If you’re someone who communicates well, can negotiate sensitively and confidently, keeps accurate records and shares our values, we’d love to hear from you.
What You’ll Be Doing
- Maximising the collection of rental and other housing-related debts through a professional and effective debt recovery service
- Working proactively with current and former tenants, customers, solicitors and external debt recovery agencies to recover outstanding debt
- Responding to customer enquiries in a professional, empathetic and customer-focused manner, including agreeing realistic repayment plans where appropriate
- Preparing reports, statistical information and write-off recommendations as required
- Maintaining accurate records and ensuring all debt recovery activity complies with relevant legislation, regulatory requirements and Association policies and procedures
- Contributing to continuous improvement of debt recovery processes and service delivery
What We’re Looking For
- Experience of debt recovery, income collection or credit control
- Demonstrable experience of applying policies and interpreting guidelines, with knowledge of confidentiality and data protection requirements
- Excellent communication and negotiation skills, with the ability to deal sensitively with difficult situations
- Ability to manage a varied workload, work under pressure, prioritise effectively and meet deadlines
- Good IT skills, including experience of housing management or finance systems, and the ability to maintain accurate records and produce reports
- Knowledge of housing legislation, debt recovery procedures, external debt recovery agencies and legal processes would be desirable
Why Join Us
- You’ll play an important role in supporting the Association’s financial wellbeing by recovering rental and housing-related debt
- You’ll work closely with customers, colleagues, solicitors and external agencies to achieve fair and practical outcomes
- You’ll join a values-led organisation committed to collaboration, respect, kindness and continuous improvement
- You’ll help deliver services that make a direct difference to customers, communities and the sustainability of our homes
What We Offer
- Salary: £39,921 per annum FTE
- Working hours: 21 hours over three days
- Hybrid working: Office based with some flexibility. Office location: Livingston
- A varied customer-focused role supporting debt recovery, income collection, reporting and continuous service improvement
- The opportunity to work collaboratively with customers, colleagues, solicitors and external debt recovery agencies
- A rewarding role helping minimise financial loss, support customers and contribute to strong communities and excellent customer service
Benefits include:
- Excellent work/life balance culture
- Access to online health and wellbeing services
- Contribution towards gym membership
- Pension scheme from day one with a 10% employer contribution
Closing date: Monday 7th September
Interviews: Weeks commencing 14th September
Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.
Debt Recovery Officer in Livingston employer: Housing co
Oak Tree Housing Association is an exceptional employer that values community engagement and personal growth. By joining our Management Committee, you will not only contribute to meaningful change in Inverclyde but also enhance your governance and leadership skills in a supportive and inclusive environment. We offer a unique opportunity to collaborate with diverse individuals, making a tangible impact on local housing services while fostering a culture of learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Officer in Livingston
✨Dive into Financial Communities
Join financial forums and local networking events where professionals in financial controlling hang out. Places like the Association of Chartered Certified Accountants (ACCA) or local finance meetups can connect us with insiders who know about part-time opportunities, like the one at Housing co.
✨Leverage Campus Resources
If we’re still studying or recently graduated, let’s not forget to use our university’s career services. They often have leads on part-time roles in financial controlling, particularly with companies looking for students to fill these positions, making it a win-win!
✨Demonstrate Your Skills Publicly
Share your insights on financial topics through blogs or LinkedIn posts. Showcasing our expertise in areas like budgeting, forecasting, or variance analysis can attract the attention of potential employers, including Housing co. Plus, it sets us apart from other candidates.
✨Check Out Freelance Platforms
Even for a part-time gig, consider platforms like Upwork or Freelancer. They often have short-term projects in financial controlling, and landing one can help us build our portfolio. Keep an eye on roles that could lead to more permanent positions at places like Housing co.
We think you need these skills to ace Debt Recovery Officer in Livingston
Some tips for your application 🫡
Show Off Your Financial Acumen:For a role in financial controlling, we really want to see your analytical skills shine through. Make sure your CV highlights any coursework or experience with financial analysis, budgeting, and forecasting. If you've worked on any projects that involved financial modelling, definitely mention those!
Quantified Achievements Are Key:In financial roles, numbers speak volumes. When detailing your experience, use quantifiable achievements whenever possible. For example, if you helped reduce costs or improved a process, include the percentage or amount saved. This will make your application really pop!
Tailor Your Cover Letter to Part-Time Availability:Since this is a part-time position, it's super important to specify your availability in your cover letter. We want to know when you can work and how you plan to balance this role with other commitments. Highlight your motivation for joining Housing co and why this flexibility fits your lifestyle.
Highlight Relevant Qualifications:If you have any certifications related to finance or accounting (like ACCA or CIMA), make sure they're front and centre in your application. Even if you're studying towards a qualification, mention that too! It shows your commitment to the field and continuous improvement.
How to prepare for a job interview at Housing co
✨Get comfy with numbers!
Since you're diving into financial controlling, be ready to crunch some numbers during the interview. Brush up on key financial concepts and be prepared for technical questions about budgeting, forecasting, and variance analysis. Practicing some numerical problems will really help us shine!
✨Show off your analytical skills
For a part-time role in financial controlling, you'll likely face scenario-based questions. Prepare to discuss how you would analyse company performance or tackle cash flow issues. We want to demonstrate our problem-solving approach and critical thinking—making a sense of data is key!
✨Bring your portfolio of wins
Even if it’s part-time, showcasing our past experience can set us apart. Gather examples of projects where you implemented financial controls or helped improve reporting processes. Concrete achievements give us an edge, showing that we can deliver real value to Housing co.
✨Know the part-time game
With part-time roles, employers want to see that we can effectively manage our time. Be ready to discuss our availability and how we plan to balance work and other commitments. We should convey our motivation and readiness to contribute without compromising quality!
