Do you enjoy turning data into insight, systems into value, and performance into real organisational impact?
We’re looking for a confident and experienced Performance and Assurance Manager to join our Performance and Improvement team and play a key role in how Albyn uses information, systems and reporting to make better decisions and deliver better services.
Contract Terms: 35 hours per week (full time), Permanent
Salary: £63,998-£67,301, Grade C3-C1 (Salary placing will normally be at the first point of the scale)
Location: Inverness or Invergordon with hybrid working (weekly attendance to the office will be required)
Closing Date: Wednesday, 29th July 2026, 5pm
Interview Date: W/C 10th August 2026
About the Role
This is a strategic and hands‑on role at the heart of how Albyn operates. You will lead our corporate performance, reporting and assurance framework, making sure we have clear, reliable information to support decision‑making at every level from operational teams through to the Board. A key part of this role is transforming how we present and use information – overseeing the development of modern dashboards and data visualisations (e.g. through Power BI), turning complex data into clear, accessible insight that helps colleagues understand performance and take action. You’ll also play a central role in shaping how our systems and data work together, ensuring platforms like our Housing Management Platform Civica Cx support efficient services, high‑quality data, and meaningful reporting. Alongside this, you’ll overseer IT services, system development, and business improvement projects, making sure everything is aligned, well‑governed, and delivers real measurable benefits. Put simply, you’ll connect performance, systems and insight to help Albyn continuously improve. No two days will be the same – you might present performance insight to senior leaders one day, work with teams to improve data quality the next, review supplier performance, or shape the next phase of a system development project.
Qualifications
- Experience in performance reporting, assurance or business improvement within a complex or regulated environment.
- Ability to turn data into clear, meaningful insight that supports decision‑making.
- Confidence using modern data and insight tools (e.g. Power BI and AI‑enabled analytics) to generate insight and improve performance.
- Understanding of how systems, data and reporting come together to drive organisational performance.
- Experience working with IT services or managing supplier relationships.
- Leadership and influence skills, building a culture of accountability and continuous improvement.
- Organised, analytical and comfortable managing multiple priorities at once.
About Albyn Housing Society
Albyn Housing Society is a progressive organization with a commitment to providing high‑quality, affordable homes across the Highlands. We are proud of our customer‑first approach and are always looking for innovative ways to deliver value for money. Our values – Being Caring, Being Professional, and Being Adaptable – are at the heart of everything we do. As our Performance & Assurance Manager, you’ll help turn those values into measurable performance and continuous improvement across the organisation.
Alternative Job Titles you may have had are: Performance Manager, Business Intelligence Manager, Data & Insight Manager, Service Improvement Manager, Systems & Performance Manager.
What we are Offering
- Hybrid working – ‘Hub, Home & Roam’.
- 28 days annual leave entitlement plus 12 days business/public holidays.
- Development and training opportunities.
- Flexible working hours.
- Day one sick pay.
- Employee benefit discount scheme.
- Company pension scheme.
- Access to an employee assistance program available 24/7.
- Family friendly policies.
Performance & Assurance Manager in Inverness employer: Housing co
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