Housing Assistant (Allocations)

Come and work with us - at Link, people are at the heart of everything we do.

Our people have made our award-winning housing, care, repairs and maintenance and social enterprise, the success it is today.

Link Group has an active new build development programme of mixed tenure housing, and our workforce continues to grow, providing housing, repairs and investment as well as support to a range of customers across Scotland.

Link welcomes applications from candidates who are customer focussed, caring and passionate about providing professional housing services.

With over 10,700 homes for social rent, including retirement housing for older people, we aim to provide everyone with the best possible customer experience, delivered through our housing services teams.

This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.

The Role

Housing Assistant (Allocations) – Permanent

35 hours per week, Monday to Friday with flexible/hybrid working
Salary: £33,734.00 - £38,293.00 per annum
Salary placing dependant on skills and experience

This post is based at Link’s Edinburgh office. Alternative working patterns and/or working arrangements will be considered.

About you

We are looking to recruit a Housing Assistant (Allocations) to join our busy team. As the first point of contact for customers you should be friendly, professional and be able to consider, evaluate and respond to customer needs and enquiries.

The role involves working closely with Housing Officers and providing administrative support.

The successful candidate will be educated to Standard or Higher grade or alternative, with experience in the use of digital systems and packages including Microsoft Office – specific competency in Word and Excel.

This is a fast-paced role, dealing with a range of duties and customers.

The post holder will be responsible for ensuring effective letting activity for properties becoming void and minimising rent loss by allocation through Edindex and other Common Housing Registers including our own in-house lettings system and all within specific performance management timescales.

The successful candidate must be organised, have attention to detail, able to prioritise work and follow Policy, procedures and good practice guidance, in partnership day-to-day working with the rest of the team.

An understanding of the role of housing associations in Scotland is required for this position.

The successful candidate will be able to demonstrate their ability to deliver excellent customer service, be committed to equal opportunities, and understand the requirements of Data Protection in a data management setting.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme




• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year




• Opportunity to buy and sell holiday days




• Enhanced company sick and family friendly pay




• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership




• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options




• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme




• Life assurance scheme providing death in service benefits to named beneficiaries




• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services




• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being




• Annual flu vaccination




• Access to a savings and borrowing scheme




• Cycle to work scheme




• Travel season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link

You will work with colleagues who offer support to ensure our customers’ expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

Closing Date: Midnight on Sunday 6 September 2026.

Interview Date: Interviews are being held on Monday 14 September 2026 at Link’s Edinburgh Office.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.