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- Tasks: Lead a team to ensure top-notch customer satisfaction in housing services.
- Company: Reputable housing organisation in Haddington with a focus on community impact.
- Benefits: 30 days annual leave, Defined Benefit Pension Scheme, and supportive work/life balance.
- Why this job: Make a real difference in people's lives while managing a passionate team.
- Qualifications: Strong customer service background and effective people management skills.
- Other info: Hybrid working model with a focus on employee well-being.
The predicted salary is between 28800 - 43200 £ per year.
A reputable housing organization in Haddington is seeking an experienced manager for a team of Customer Advisers. This role involves ensuring customer satisfaction through accurate information on housing and maintenance issues.
Candidates should have a strong background in customer service and demonstrate effective people management skills.
The organization offers generous benefits including 30 days annual leave and a Defined Benefit Pension Scheme, along with supportive working conditions that encourage a work/life balance.
Customer Experience Manager - Hybrid & Impactful in Haddington employer: Housing co
Contact Detail:
Housing co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Hybrid & Impactful in Haddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share specific examples of how you've improved customer experiences in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Manager - Hybrid & Impactful in Haddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and people management. We want to see how your skills align with the role of Customer Experience Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how you can make an impact in our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate directly to this position. We’re looking for specific examples of how you’ve handled customer issues and led teams effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Housing co
✨Know Your Stuff
Make sure you brush up on the specifics of customer service in the housing sector. Understand common issues customers face and how to resolve them. This will show that you're not just experienced, but also genuinely interested in the role.
✨Showcase Your People Skills
Prepare examples of how you've effectively managed teams in the past. Think about times when you resolved conflicts or motivated your team. This will highlight your people management skills, which are crucial for this position.
✨Understand Their Values
Research the organisation's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding customer satisfaction and work/life balance. This connection can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. Inquire about their approach to customer feedback or how they support their staff's professional development. This shows your enthusiasm for the role and your commitment to making a positive impact.
