Neighbourhood Officer (MMR) in Glenrothes

We are recruiting a Neighbourhood Officer to join our Mid Market Rent (MMR) Neighbourhood Team. This is your chance to deliver a high quality, customer-focused housing management service, supporting our MMR customers to enjoy safe, well-managed homes and communities.

You will join a team where you are trusted to manage a varied caseload, working closely with colleagues, partner agencies and customers to keep neighbourhoods safe and tenancies sustainable.

At Kingdom Group, we believe everyone deserves more than a home. Through Kingdom Housing Association, we provide good quality, affordable homes and services across Fife, Forth Valley, and Clackmannanshire, helping people live well and thrive in the communities they call home.

The Role

• Provide a customer-focused housing management service, responding to enquiries and attending customer engagement events to understand needs and expectations.
• Manage, investigate and resolve housing management cases, including anti-social behaviour, rent arrears, hoarding and neighbour disputes, escalating to legal action where required.
• Act as an advocate for vulnerable and at-risk customers, raising welfare and safeguarding concerns and connecting people with the right support.
• Take a proactive approach to debt management and income recovery, providing benefits guidance and signposting customers to further support.
• Manage lettings and allocations for MMR and social housing properties, from advertising and viewings through to post-allocation visits and tenancy deposit administration.

Why Join Kingdom Group?

At Kingdom Group, every role is about making a difference. Whether you are supporting one person to live more independently or leading a whole service, your work changes lives.

We are proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our long-standing commitment to development, wellbeing and creating a workplace where everyone can thrive.

What We Offer

A varied, rewarding role at the heart of our communities, alongside the day-to-day support of an experienced team. We invest in our people and we offer:

• A values-led culture rooted in being Customer-focused, Accountable, Respectful, Efficient and Supportive.
• Ongoing investment in your professional development, including funded qualifications and clear career pathways.
• A flexible approach to working that supports wellbeing and personal commitments wherever the role allows.
• A workplace committed to equality, diversity and inclusion, where every colleague is welcomed and valued.

About You

We are looking for someone who:

• Holds an HNC-level qualification in a relevant discipline, an equivalent Housing qualification, or equivalent experience, with at least two years in a similar customer-focused role.
• Has strong digital skills and a genuine commitment to continuous professional development.
• Handles sensitive and emotive issues, and challenging behaviour, with compassion and professionalism.
• Communicates confidently with a wide range of customers, colleagues and partner agencies.
• Has a working knowledge of relevant housing legislation, Universal Credit and other benefits, and data protection requirements.

This is your opportunity to help build stronger, safer communities and to help Kingdom Group deliver More Than a Home.

Kingdom Group is proud to be an inclusive employer. We welcome applications from everyone and are committed to building a workforce that reflects the communities we serve. Applications are considered on merit, and we will make reasonable adjustments at every stage of the recruitment process.

We welcome applications from all candidates who have the right to work in the UK. While we hold a sponsor licence, we do not currently have any Certificates of Sponsorship available and are unable to offer sponsorship for this role. If you would require sponsorship in order to be able to take up employment with us, we would kindly ask you to consider this before applying, as we will not be able to progress applications that are dependent on sponsorship at this time.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.