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- Tasks: Be the face of Trust, delivering exceptional housing management services to customers.
- Company: Join a dynamic housing association making a real difference in communities.
- Benefits: Enjoy a competitive salary, car allowance, generous holidays, and personal development opportunities.
- Why this job: Make an impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in housing management and excellent communication skills are essential.
- Other info: Flexible hybrid working with a focus on empowering decision-making.
The predicted salary is between 41925 - 45322 £ per year.
Trust has an exciting opportunity for a full time Customer Partner (Landlord), a Housing Officer experienced role based at our Edinburgh office on a hybrid basis of home/office working, supporting customers located in Edinburgh, Fife and the Scottish Borders, requiring travel.
You will be:
- The face of Trust to our customers
- Driven and enthusiastic
- Passionate in delivering exceptional front line housing management service
- A familiar face within the neighbourhoods you support
- Empowered to make correct decisions at the right time
- Ensuring seamless service delivery, right first time for every customer
You will have:
- A good working knowledge of the housing sector
- Experience of arrears management, void and allocations, estate management and anti-social behaviour
- Excellent written and verbal communication skills
- Excellent computer literacy skills
- Experience of Microsoft Office applications
For your enthusiasm and commitment we offer:
- A permanent contract of 35 hours per week
- Competitive salary of £41,925 - £45,332 per annum
- £509 monthly car allowance
- Access to paid training & continued personal development
- Choice of pension scheme with employer contributions
- Generous holiday entitlement
If you have the necessary skills, experience, and drive to deliver exceptional customer experiences as part of our future delivering our new exciting and innovative strategy we would love to hear from you. For an informal chat about this role please contact Lorraine Fitzsimons, Customer Experience Manager, on 0131 444 1200 or at lorrainef@trustha.org.uk, or alternatively, Tracey Fyfe, Customer Experience Manager, on 0131 444 1200 or at traceyfyfe@trustha.org.uk.
To apply, please complete our online application form by 12 noon on Thursday 2nd April 2026. Interviews are planned at our Edinburgh head office on Thursday 16th April 2026.
We can only accept candidates residing in the UK who already have right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
No Agencies Please!
Trust Housing Association is a Registered Scottish Charity - SC009086
Customer Partner (Landlord) employer: Housing co
Contact Detail:
Housing co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Partner (Landlord)
✨Tip Number 1
Get to know the company! Research Trust Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management. Think about your past experiences with arrears management and customer service, and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Partner (Landlord)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about delivering exceptional housing management services and making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant experience in the housing sector, especially in areas like arrears management and estate management. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Use clear language and keep your application straightforward. We appreciate well-structured applications that get straight to the point, showcasing your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Housing co
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing sector. Understand key issues like arrears management and anti-social behaviour, as these will likely come up in conversation. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Your Passion
This role is all about delivering exceptional customer service, so be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your enthusiasm for helping people and making a difference in their lives.
✨Practice Your Communication Skills
Since excellent written and verbal communication skills are essential, consider doing a mock interview with a friend or family member. This will help you articulate your thoughts clearly and ensure you can convey your ideas effectively during the actual interview.
✨Be Ready to Discuss Your Experience
Prepare to talk about your previous roles and how they relate to the responsibilities of a Customer Partner. Think about specific situations where you made decisions that positively impacted service delivery, as this will demonstrate your capability to handle the role's demands.