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- Tasks: Lead and manage Ark's commercial property portfolio, ensuring high-quality service and compliance.
- Company: Join Ark, a forward-thinking organisation focused on sustainable growth and customer satisfaction.
- Benefits: Enjoy hybrid working, generous leave, pension contributions, and wellbeing support.
- Why this job: Make a real impact in property management while developing your career in a supportive environment.
- Qualifications: Experience in property management and knowledge of housing legislation required.
- Other info: Flexible hours and opportunities for professional development await you.
The predicted salary is between 24966 - 26166 £ per year.
Salary: £24,966 – £26,166 per annum (based on 21 hours per week)
Hours: Part‑time – 21 hours per week (3 days)
Location: Hybrid – Edinburgh office (Lochside House)
Contract: Permanent
Lead the growth and management of Ark’s commercial property portfolio. This is an exciting new role within Ark’s Group structure. The Commercial Services Officer will take on lead responsibility for Ark’s commercial portfolio, which consists of a range of market rent homes, student accommodation and third‑party leases. With the continued growth of our commercial activity, we are bringing this service in‑house to ensure improved oversight, stronger financial control and more robust lease and tenancy management. This role sits within the Development and Customer Experience Directorate and plays a key role in supporting Ark’s long‑term financial sustainability and customer outcomes.
About The Role
You’ll be responsible for delivering a comprehensive, high‑quality and customer‑focused commercial property management service across Ark’s portfolio, ensuring leases and tenancies are managed in line with contractual requirements, legislation, regulation and best practice. Working closely with internal colleagues and external partners, you’ll provide hands‑on leadership across commercial leasing, tenancy management, income, voids and compliance, while also contributing to the future growth of Ark’s commercial offer.
Day to day, you’ll be involved in things like:
- Leading the management of Ark’s commercial properties, including student accommodation, private residential tenancies and third‑party leases
- Negotiating, managing and monitoring commercial leases and protocol agreements, ensuring compliance and value for money
- Overseeing voids, marketing and allocations to minimise rent loss and maximise occupancy
- Managing rental income, service charges, deposits and arrears, including debt recovery activity
- Monitoring contractor performance, repairs and property compliance standards
- Handling customer enquiries, complaints and tribunal cases where required
- Providing performance data, insight and recommendations to support decision‑making and service improvement
About You
We’re looking for someone who brings:
- Experience in housing, property or commercial property management
- A strong working knowledge of Scottish housing and property legislation, including private residential tenancies and lease arrangements
- Confidence managing income, service charges, arrears and related financial processes
- Experience using property management systems and digital case management tools
- Strong organisational skills, with attention to detail and the ability to manage competing priorities
- A proactive, customer‑focused approach with clear communication and sound professional judgement
- Chartered Member of the Institute of Housing / minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in housing or property management
- Letwell qualification, or willingness to work towards this
- Full driving licence and access to a vehicle
Why Work With Us?
Alongside your salary, we offer:
- Hybrid and flexible working arrangements (pro rata)
- Generous annual leave entitlement (pro rata)
- 4% contributory pension
- Employee Assistance Programme and wellbeing support
- Employee discounts, access to Blue Light Card and Cycle to Work scheme
- Annual leave buy & sell options
Commercial Services Officer employer: Housing co
Contact Detail:
Housing co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those connected to commercial services. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching Ark and its commercial portfolio. Understand their values and how you can contribute to their growth. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your skills! Bring examples of your past work in property management to interviews. Whether it’s handling voids or managing compliance, having concrete examples will help you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Commercial Services Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Services Officer role. Highlight your experience in housing and property management, and show us how your skills align with what we're looking for.
Showcase Your Knowledge: Demonstrate your understanding of Scottish housing legislation and property management practices. We want to see that you know your stuff and can navigate the complexities of commercial leases and tenancies.
Be Customer-Focused: Since this role is all about delivering a high-quality, customer-focused service, make sure to include examples of how you've successfully managed customer relationships in the past. We love a proactive approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Housing co
✨Know Your Stuff
Make sure you brush up on your knowledge of Scottish housing and property legislation. Familiarise yourself with the specifics of private residential tenancies and lease arrangements, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing or commercial property management. Be ready to share specific examples of how you've successfully managed income, service charges, and tenant relationships in the past.
✨Demonstrate Your Customer Focus
Since this role is all about delivering a high-quality, customer-focused service, think of instances where you've gone above and beyond for customers. Highlight your proactive approach and clear communication skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about Ark’s commercial portfolio and future growth plans. This shows your genuine interest in the role and helps you understand how you can contribute to their success.