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- Tasks: Manage housing services, ensuring properties are safe and meet residents' needs.
- Company: A rapidly growing organisation focused on making a positive difference in people's lives.
- Benefits: Flexible working, great benefits, and opportunities for learning and development.
- Other info: Enjoy a nine-day fortnight for a better work-life balance.
- Why this job: Make a real impact while supporting residents to live with dignity and autonomy.
- Qualifications: Experience in housing management and strong organisational skills required.
Hours: 35 hours per week
Shift Pattern: Monday - Friday 9-5pm
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.
We’re growing quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.
As Housing Manager, you will manage the day to day delivery of housing management services within a designated Extra Care scheme. Ensuring properties are safe, well-maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy. You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they not only provide a high standard of living for our residents, but are 100% compliant with regulations. Responsible for scheduling repairs and managing contractor relationships, focusing on high standards and value for money.
Customer service skills are a must; you will ensure residents feel heard and trust that any housing related concerns are addressed as a priority. You will welcome new residents to the scheme encouraging engagement with activities and events.
What we’re looking for:
- Proven housing management experience
- Strong understanding of health & safety and RoSH Regulations
- Experience of managing and scheduling property maintenance
- Excellent organisational skills, including tenancy management
- Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications: 10 May 2026, with interviews taking place 15 May 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Housing Manager in Walsall employer: Housing 21
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your passion for providing high-quality services aligns with our mission. We love candidates who can demonstrate their commitment to making a positive difference!
✨Tip Number 3
Practice your customer service skills! As a Housing Manager, you'll need to ensure residents feel heard. Role-play common scenarios with a friend to boost your confidence and show us you can handle any situation with grace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for superstars like you to join our growing team, so get your application in early!
We think you need these skills to ace Housing Manager in Walsall
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a positive difference shine through. We want to see how much you care about providing high-quality services and supporting residents in their daily lives.
Highlight Relevant Experience: Make sure to showcase your proven housing management experience and any relevant qualifications. We’re looking for superstars who understand health & safety regulations and can manage property maintenance effectively.
Be Organised: Your organisational skills are key! In your application, mention how you've successfully managed tenancy and scheduled repairs in the past. This will show us that you can keep everything running smoothly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to meet you!
How to prepare for a job interview at Housing 21
✨Know Your Stuff
Make sure you brush up on your housing management knowledge, especially around health & safety and RoSH regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Show Your People Skills
As a Housing Manager, you'll be dealing with residents daily. Prepare examples of how you've successfully managed customer service situations in the past. Highlight your ability to listen, empathise, and resolve issues effectively to demonstrate that you truly care about people.
✨Be Organised
Bring a notepad or device to jot down key points during the interview. This shows you're organised and ready to take notes on what’s important. Plus, it’ll help you remember to ask insightful questions about the role and the organisation.
✨Engage with Their Mission
Familiarise yourself with the company's social purpose and values. During the interview, express your passion for making a positive difference in people's lives. This alignment with their mission can set you apart as a candidate who genuinely fits into their culture.